Customer care Executive

Job Description

Customer Care Executive at Sahasya Global Solutions Pvt. Ltd. (2 Opening) Job Title: Customer care Executive. Location: Madhapur , Hyderabad. Mode: Full Time Position. Experience: 6 months to 1 Year Job functions: Resolve product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Recommend potential . Customer Care Executive Hyderabad / Secunderabad :Sahasya Global Solutions Pvt. Ltd. Customer Care Executive Sahasya Global Solutions Pvt. Ltd. Job Title: Customer care Executive. Location: Madhapur , Hyderabad. Mode: Full Time Position. Experience: 6 months to 1 Year Resolve product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Recommend potential products or services to management by collecting customer information and analysing customer needs Prepare product or service reports by collecting and analysing customer information Contribute to team effort by accomplishing related results as needed Manage large amounts of incoming calls Generate sales leads Identify and assess customers needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate , valid and complete information by using the right methods / tools Meet personal / team sales targets and call handling quotas Handle complaints , provide appropriate solutions and alternatives within the time limits and follow up to endure resolution. Keep records of customer interactions , process customer accounts and file documents Follow communication procedures , guidelines and policies Go the extra mile to engage customers Resolve customer complaints via phone , email , mail or social media Use telephones to reach out to customers and verify account information Assist with placement of orders , refunds , or exchanges Answer questions about warranties or terms of sale Handle product recalls Inform customer of deals and promotions Sell products and services Ability to handle high call volumes Work with customer service manager to ensure proper customer service is being delivered Close out or open call records Resolve customer complaints via phone or email. Requirements: Customer support experience Strong phone contact handling skills and active listening Familiar with CRM systems and practices Customer orientation and ability to adapt / respond to different types of characters Ability to multi - task , prioritize and manage time effectively High school diploma or equivalent; college degree preferred Customer service representative skills & proficiencies: Documentation Skills Phone Skills Adaptability Ability to Work Under Pressure Computer Skills Keyskills : Company Profile ITP Software India Pvt. Ltd delivers software solutions to Pay TV , Broadcasting & ISP domains across India and globally. It has earned the distinction of offering the most credible products that help a client enhance and manage operational efficiencies , increase and sustain customer loyalty and ramp up operations. They service over 200+ customers , mostly in India , and abroad. Our software solutions are intended at providers of DTH , DTT , Cable TV , MSO , OTT , IPTV , ISP s and Multi Play services. Recruiter is interested to get potential application for this job opening. Interested Candidates are requested to apply and inform your interest in this job. Recruiter will proceed your potential application and will be in touch with you shortly. Drop Your CV We will consider your Profile for future Jobs,

Keyskills :
salesbillinginsurancepplicationprocustomerservicepaytvcustomersupportcustomerloyaltysocialmediacustomercaresoftwaresolutionsfollowingupsoftwareservicescustomercomplaintscustomerrelations