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Customer Care Representative

0.00 to 3.00 Years   Hyderabad   28 Aug, 2023
Intouch CX
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 2.0 - 3.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)Customer Service (International)
EmploymentTypeFull-time

Job Description

    Greetings from Intouch CX!We are hiring for International Chat Process only for immediate joiner( Customer support)Candidates can walk in on 24th May (11:00 AM - 3:00 PM)Walk-in Location: Building No: 2A, 4th Floor Maximus Towers, Raheja Mindspace IT Park, Madhapur, Hyderabad, Telangana, IndiaRoles & Responsibilities:
    • Support through Chat.
    • Respond to customer complaints in a professional manner.
    • Attempt to resolve complaints successfully in accordance with established guidelines.
    • Coordinate with the co-workers, lead persons and other departments as appropriate
    • Actively listen to the customer, and show empathy and patience
    • Ability to build rapport with the customer.
    • Ability to overcome objections and ask for the business.
    Key Skills:
    • Preferred candidates with understanding on eCommerce websites.
    • Knowledge of mobile / computing products.
    • Should possess effective written communication skills and comprehension skills.
    • Ability to work in a fast-paced, hectic, changing environment
    • Ability to organize and follow up multiple tasks/details with accuracy and timeliness
    • Excellent Typing Speed: (At least 30 wpm).
    • Excellent interpersonal, intrapersonal skills, team player.
    Eligibility Criteria:
    • Undergraduate & above (No backlogs & Not pursuing any regular studies).
    • 0 to 5 years of experience in the call center industry, preferably in Chat/Email Operations
    • Minimum understanding of Customer Service.
    • Immediate joiners are preferred.
    • Willing to work in Night Shifts/ Late Night Shifts.
    • Willing to work from office
    Work Location: HyderabadInterested Candidates can call the below number:Rohit Mathew Abrahamhidden_mobilerohit.mathewabraham@24-7intouch.com

Keyskills :
customer serviceinternational bpo

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