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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Hardware / Networking |
| Functional Area | Sales / BDGeneral / Other Software |
| EmploymentType | Full-time |
Understand and communicate customer IP requirements to design and marketing teams Answer customer questions on IP products or re-assign to internal IP support groups Receive customer service requests and questions, screen, categorize, prioritize and assign to internal support groups Leverage the IP Management System ( Company Proprietary ) to track all customer IP deliveries, updates, service requests, open and closed cases Interface with customers to gather regular feedback on INVECAS IP products, score card, service quality and customer satisfaction Help in evaluation, benchmarking and bring up of IP products Gather from customers and report on market intelligence, new product requests, competitive moves, IP PPA competitiveness, new industry standards, etc. to drive new IP product development or improvement Attend relevant industry standard committee meetings to learn about upcoming changes or new standards to help INVECAS develop new competitive IP products ahead of competition and to be the spokespersons of INVECAS therein Develop relevant technical seminar material, webinars, videos, demo systems showcasing INVECAS IP at trade shows, events, etc.,
Keyskills :
windowstroubleshootingswitcheslantradeshowsipmanagementservicequalitycustomerservicemanagementsystemproductdevelopmentmarketintelligencecustomersatisfactionppavideoetwkingsupptgroups