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Customer Relations Coordinator Operations

3.00 to 4.00 Years   Hyderabad   15 Apr, 2020
Apollo Hospitals Enterprise Limited
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryMedical / Healthcare
Functional AreaCustomer Service (Domestic)Sales / BD
EmploymentTypeFull-time

Job Description

Competencies:

  • Good interpersonal skills
  • Pleasing personality
  • Communication skills
  • Fluency in English, regional language
  • Added advantage will be knowledge of more languages.
Job Responsibilities:
  • Attend all queries coming to the Front office by call or in-person
  • Attend telephone calls politely and strictly adhering to telephone manners.
  • Provide information regarding various preventive medical health
  • Checkups.
  • Fix appointments over phone/person/letter
  • Regulate the patients coming for consultation.
  • Handle the registration and billing process
  • Receive patients with admission slip from the doctors.
  • Allotment of rooms as per patients choice and availability.
  • Hand over the admission guidelines to the patient.
  • Make bookings (reservations) for the beds if required
  • Provide visitor s pass and attendants pass.
  • Explain to the patient about the feedback form
  • To receive the VIP patient, accompany them to their room
  • Ensure cleanliness of the waiting area and the doctors suites.
,

Keyskills :
front officebeds medicalenglish waitingbookings registrationRooms Division OnQProperty

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