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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Experience in Hospitality/ IT is a MustUp to 6 LPACustomer relationship Associate/ Front office plays a key role in delivering on thecustomer service expectations for our clients, prospects and vendors. In conjunctionwith the rest of the centre team, the CSR ensures the customer experience isexceptional throughout the entire business centre. The CSR becomes a critical playerin delivering the best service. Ultimately, the actions and service provided by theCSR are the catalyst for providing customers with a reason to come to Client andthe reasons to stay with Client. Key Responsibilities:a) Acts as the first point of contact for all clients and visitors providing aprofessional and friendly service as well as delivering an exceptional firstimpression. b) Serves as a primary resource in assisting clients within the centre; whethershowing a client to a meeting room, preparing their new office for move-in, troubleshooting basic technical issues, programming a phone, moving furniture toaccommodate their office needs, providing a beverage or assisting withcopies/ administrative tasks. c) Provide the wow factor to our clients by taking pride in continually keeping thecentre show ready by ensuring the business lounge/ cafe, conference rooms, showoffices and common areas are spotless and prepared for our next guests at all times. d) Contributes to the overall revenue of the centre by identifying opportunities andactively upselling/ cross selling Client products and services. e) Ensures that all daily service charges are captured and entered. f) Becomes an extension of our clients team by delivering their mail, answeringtheir phones, sending their packages, ordering their office supplies, preparingtheir meeting rooms, booking their meeting rooms, and ensuring that they are able toconcentrate on their work, while we manage their office needs. g) Serves as a resource for clients seeking information, assistance orrecommendations; a thorough understanding of all key services, products andamenities are critical in the ability to deliver service in an exceptional andtimely manner. h) Demonstrates a true passion for customer service by proactively seeking ways tosurprise and delight our clients and guests, always going above and beyond. i) Provides the image and service representative of a 5-star business centre throughsmiling, professionally greeting clients, communicating clearly and effectively, taking pride in the centre appearance and enjoying a professional businessenvironment. Key Position Requirements:1) At least 3 years of prior work experience as a Front Desk Executive inIT/ Hospitality2) Solid organizational skills, including the ability to prioritize and multi-task. 3) Working knowledge of Microsoft Office Suite, including Word, Excel, PowerPointand Outlook. 4) Ability to communicate effectively and professionally. 5) Strong Customer Service skills, including the ability to remain flexible and calmin high pressure or continually changing situations. 6) Ability to operate basic office equipment. ,
Keyskills :
salescustomerserviceinsurancelifeinsurancefrontdeskfrontofficecrosssellingmicrosoftofficeofficeequipmentcustomerexperiencecustomerrelationshiphighpressureaudiomasteringconferencerooms