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Customer Service Executive - Domestic Voice Process

Fresher   Hyderabad   19 Oct, 2025
Live Connections
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryFMCG / F&B
Functional AreaCustomer Service (Domestic)Back Office Operations
EmploymentTypeFull-time

Job Description

    Key Responsibilities:
    1. Handle 100 to 150 calls per day, adjusting for call flow, especially during weekends and peak seasons.
    2. Provide excellent customer service by resolving customer issues effectively.
    3. During training period, Nesting the shift timings are as follows:
    • For women work from office (WFO): 8:00 AM 6:30 PM
    • For men work from office (WFO): 8:00 AM 10:30 PM
    4.Post-training, shift timings will be adjusted based on business needs:
    • For women working from home (WFH): 6:00AM 6:30PM.
    • For men working from home (WFH): 9-hour Shift will be assigned based on business requirement.
    5.Work 6 days a week, with a rotational week off.6.Attend office every two months for connect sessions or fun activities while working from home.7.Work from home will be provided only based on performance after 3months.

Keyskills :
customer carecustomer supportcustomer service

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