Customer Service Representative

Job Description

A Customer Service Representative is responsible for accepting and coordinating all and any customer/broker requirements as needed. A Customer Service Representative is responsible for completing order entry and tracing tasks in a timely and efficient manner. A customer service representative is responsible for ensuring that all pick up and delivery schedules are met at the required on-time targets set out by dispatch. A Customer Service Representative is responsible for ensuring that all service-related information (issues, delays, in/out times, accessorial etc.) are effectively communicated to the appropriate parties and that customers are treated with the utmost respect and service at all times.Call/WhatsApp HR Surya 8222O1O182Primary Objectives:- Ensure that all orders and order information /required details are received in an organized and efficient manner- Ensure that all customer requirements are met- Ensure that any and all pertinent details from load confirmations/tenders are correctly noted and appropriate/required parties are alerted of any and all load requirements- Ensure that fleet / driver managers are updating the System frequently and accurately with pick up and delivery ETAs and events- Ensuring that all customer relations are maintained in the highest regard- Ongoing personal/professional developmentPosition Details Dispatch Communication- Ensure that all required service levels and load information are properly communicated/understood and followed up on with dispatch and planning to ensure customer satisfaction- Ensure that all notes, equipment and order details required for transportation are communicated effectively to dispatchCustomer Service- Maintaining a professional and loyal relationship with all brokers/customers- Ensures that all customer requirements are adhered to and properly communicated to supporting team- Communicates any service delays or failures to the customer prior to the occurrence- Ensure that all successful pickups or deliveries are communicated to customer at time of occurrence.- Ensures that all pick up and delivery requirements are met to appropriate service levels- Ensure that operations and dispatch is continuously communicated with and followed up on to ensure all freight is effectively planned and executed.Additional- Perform any other reasonable duties assigned or directed by Senior Customer Service Representative as necessary to ensure the continued success of Wheel King and all departments/affiliatesRequirements Skills & Abilities- Ability to effectively manage competing priorities and maintain results- Ability to communicate effectively with all levels of internal and external contacts, customers, clients and outside industry contacts- Strong knowledge of North American trucking regulations and geography- Assessment techniques such as: examining, questioning, evaluating and reporting- Strong understanding of dispatch operations in the transportation industry- Good analytical skills- Effective planning and organization- Passionate about customer service and delivering high quality service- Tenacious and energetic- Creativity and resourcefulness- Attention to detail and accuracy- Ability to work effectively under pressure and tight deadlines- Ability to think outside the box- Ability to work as part of a team- Ability to build relationships- Willingness to work flexible hours, including evenings, weekends and holidays- Ability to gauge and understand all customers of all kinds- Ability to satisfy customers requests in a highly efficient mannerWork Environment- Ability to use a wide range of practical problem solving in a high stress environment- Ability to work quickly on matters at hand- Ability to lean on and assist team membersJob Types: Permanent, Full-timeBenefits:
• Life insurance
Schedule:
• Monday to Friday
• Morning shift
• Night shift
Language:
• English (Required)
Call/WhatsApp HR Surya 8222O1O182

Keyskills :
customer service operationscustomer relationshipvoice processcustomer carecustomer servicecustomer support