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Customer Service Representative

1.00 to 10.00 Years   Hyderabad   17 Aug, 2026
DIGITIDE SOLUTIONS LIMITED
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Care Executive (Call Centre)
EmploymentTypeFull-time

Job Description

    Key Responsibilities
    • Handle inbound/outbound voice calls or email for resolving customer queries
    • Listen to and understand customer requirements
    • Provide product/service details and benefits to customers
    • Provide end-to-end solutions to the customer
    • Ask the correct questions probing and prompting the customer wherever required
    • Timely and accurate capturing of all information given by the customer
    • Timely follow-up with brands as per escalation matrix till closure
    • Stay current with knowledge of products, processes, and services offered by the client
    • Ensure full adherence to all quality parameters and SOP
    • Co-operate with other team members, SMEs, and Team Leaders
    • Ensure 100% adherence to schedule
    • Escalate the call to the Team Leader/Manager wherever desirable
    • Handle irate/demanding customers in a tactical manner
    Skills & Competencies
    • Good typing skills Minimum 15 WPM / 75% accuracy
    • Adept at operating computers; familiarity with the internet is desired
    • Process orientation and systems thinking
    • Average to good communication skills in English and Hindi
    • Pleasing telephone etiquette and customer focus
    • Willingness to learn

Keyskills :
domestic bpobpo voiceblended processoutbound process

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