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Customer Service Representative (CSR)

1.00 to 10.00 Years   Hyderabad   16 Sep, 2026
XTGLOBAL INFOTECH LIMITED
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryManufacturing
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Customer Service Representative (CSR)Hyderabad / Vizag - WFOFull Time US Shift: 7 PM - 3 AM IST 7 Years relevant experience Job Summary:We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) to manage and process incoming orders while ensuring a seamless customer experience. The ideal candidate will be responsible for order updates, handling customer communications via email and phone, and proactively addressing any issues related to product availability or missing information. Key Responsibilities:Process and update customer orders accurately in a timely mannerCommunicate with customers via phone and email regarding order status, delays, or missing informationNotify customers promptly about product unavailability and provide alternative solutions where applicableCollaborate with internal teams (operations, logistics, sales) to ensure smooth order fulfillmentMaintain detailed records of customer interactions and transactionsResolve customer inquiries and concerns with professionalism and efficiencyEnsure high levels of customer satisfaction through clear and effective communication RequirementsRequired Skills & Qualifications:Prior experience in a Customer Service Representative (CSR) roleStrong verbal and written communication skillsExperience handling both email and phone-based customer interactionsGood attention to detail and organizational skillsAbility to multitask and manage time effectively in a fast-paced environmentProficiency in MS Office and/or CRM/order management systemsPreferred QualificationsExperience in order processing or order management rolesExposure to ERP/CRM tools (e.g., Salesforce, Zendesk, NetSuite, etc.)Ability to handle high-volume customer interactionsPref someone from an Apparel Industry backgroundKey CompetenciesCustomer-centric mindsetProblem-solving abilityStrong follow-up and coordination skillsAdaptability and teamwork .

Keyskills :
Customer ServiceOrder ProcessingTime ManagementMS OfficeCRMERPSalesforceZendeskVerbalWritten Communication

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