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Customer Service Representative (Portuguese Language Specialist)

1.00 to 10.00 Years   Hyderabad   20 Jul, 2026
TP
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    About the RoleWe are hiring Portuguese Language Specialists (Non-Voice / Back Office Support) for an international customer support process. This role is ideal for professionals with 1 year of customer service experience and strong expertise in Portuguese language communication.Work Mode: On-siteShift: Rotational shiftsWork Week: 5 Days (Rotational week offs)Salary: Up to 7 LPATransportation: 2-way cab facility provided (Upto 25KM)ResponsibilitiesHandle customer queries via chat and email supportProvide accurate and timely resolutions for international customersMaintain high standards of written communication in Portuguese & EnglishEnsure adherence to process guidelines and quality parametersAnalyze customer issues and offer effective solutionsRequired QualificationsGraduate(Mandatory) in any disciplineCertified Portuguese Language Specialist (Mandatory)Minimum 1 year of experience in customer service / international supportStrong written communication in Portuguese and EnglishGood problem-solving and analytical skillsComfortable working in rotational shiftsPreferred SkillsExperience in non-voice (chat/email) supportCustomer-centric mindset with attention to detailAbility to work in a fast-paced, global environment About the RoleWe are hiring Portuguese Language Specialists (Non-Voice / Back Office Support) for an international customer support process. This role is ideal for professionals with 1 year of customer service experience and strong expertise in Portuguese language communication.Work Mode: On-siteShift: Rotational shiftsWork Week: 5 Days (Rotational week offs)Salary: Up to 7 LPATransportation: 2-way cab facility provided (Upto 25KM)ResponsibilitiesHandle customer queries via chat and email supportProvide accurate and timely resolutions for international customersMaintain high standards of written communication in Portuguese & EnglishEnsure adherence to process guidelines and quality parametersAnalyze customer issues and offer effective solutionsRequired QualificationsGraduate(Mandatory) in any disciplineCertified Portuguese Language Specialist (Mandatory)Minimum 1 year of experience in customer service / international supportStrong written communication in Portuguese and EnglishGood problem-solving and analytical skillsComfortable working in rotational shiftsPreferred SkillsExperience in non-voice (chat/email) supportCustomer-centric mindset with attention to detailAbility to work in a fast-paced, global environment

Keyskills :
customer servicewritten communicationanalytical skillsPortuguese language

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