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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Customer Service (Domestic) |
| EmploymentType | Full-time |
*As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. As a Customer Relations Supervisor, you will be responsible for managing projects, such as creating internal training curriculums and schedules, presenting at Oracle Support Services new hire orientation, identifying and driving productivity improvement opportunities, coordinating, preparing and qualifying Client Relations analysts for the customer visit program and employee mentoring. A Supervisor is the first level point of contact for Client Relations escalations and is the first line of management for Client Relations Analysts.In this role, you will assist management in establishing group goals and assist analysts in setting their objectives. You will identify and assume project ownership for process and productivity improvements, as well as acting as a mentor to other Analysts while providing management with performance feedback. In short, your role will serve as an important communications liaison between management and Customer Relations Analysts.Coordinates the daily activities of a work group, setting priorities to ensure task completion. Provides technical/functional leadership as well as first line supervision, but does not have hire/fire authority. A bachelors degree and one year Client Relations experience and 3 years of professional experience in Client Relations field. Prefer a proven track record of excellent problem solving and research skills and excellent communication skills, while projecting a positive, professional image., *The Support Manager is responsible for the day-to-day operations, planning and execution of Customer Support operations for Oracle Micros Hospitality with our Hyderabad office alongside our managers in the region. Key responsibilities include management, leadership and execution of key processes within the Oracle Micros Customer Support organization.Tactical emphasis is on improving the customer experience in support, quality management, productivity and retention of staff. Performance metrics include call efficiency, average speed of answer, first hour and same day resolution of issues and overall CSAT.Success will be measured against the organization s ability to provide high quality services, significant performance improvements and continuous improvement in the delivery of support while maintaining headcount.Primary Responsibilities :Provide strong leadership that guides the team to deliver best in class support services in a timely manner against KPI and SLA while focusing on quality
Keyskills :
customerservice sales management customerrelations customersupportoperations oraclesupport customersupport supportservices clientrelations qualitymanagement customerexperience ostsalessupport