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Customer Solution Center-Techn

8.00 to 0.00 Years   Hyderabad   27 Jul, 2021
Aruba Networks
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Hardware / Networking
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

Customer Solution Center-TechnThis role has been designated as Edge , which means you will primarily work outside of an HPE office.Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.Responsibilities:

  • Successfully resolve technical issues from incoming internal or external businesses and end users contacts and proactive notification systems.
  • Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). .
  • Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
  • Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision- making process.
  • Review and may resolve complex business issues.
  • Excellent communication skills. Add case resolution to KMS.
  • Understand and utilize Information Technology Information Libraries (ITIL).
  • Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
  • Partners frequently with the Sales Pursuit team.
Education and Experience Required:
  • Bachelors Degree in Information Technology, Computer Science or other relevant fields
  • 8 years experience in relevant technologies and customer environments.
  • Relevant industry qualification where applicable.
Knowledge and Skills:
  • Excellent verbal and written communication skills in language to be supported.
  • Experience in troubleshooting in a technical environment.
  • Excellent analytical and problem solving skills.
  • General operational expertise such as good troubleshooting skills, understanding of systems capacity, bottlenecks, basics of memory, CPU, OS, storage, and networks.
  • Hadoop skills like HBase, Hive, Pig, Mahout
  • Ability to deploy Hadoop cluster, add and remove nodes, keep track of jobs, monitor critical parts of the cluster, configure name node high availability, schedule and configure it and take backups.
  • Good knowledge of Linux as Hadoop runs on Linux.
  • Familiarity with open source configuration management and deployment tools such as Puppet or Chef and Linux scripting.
  • Successfully resolve technical issues from incoming internal or external businesses and end users contacts and proactive notification systems.
  • Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission- critical)
  • Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
Job:ServicesJob Level:SpecialistHewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.,

Keyskills :
configuration managementcommunication skillswritten communicationbusiness systemspigcpusancomputer scienceinformation technologytroubleshooting skillseeoservice providerssaleshiveedge

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