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Customer Success Consultant

2.00 to 5.00 Years   Hyderabad   27 Feb, 2020
Darwinbox
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

We are looking for a techno- functional consulting champion who becomes the trusted advisor to clients and drives adoption of Darwinbox HRMS to ensure customer success. Responsibilities:

  • Act as a techno- functional consultant and provide recommendations on process
  • Configure and manage client s instance on Darwinbox; Assist and Train clients to do it on their own
  • Devise engagement plans that consider customer business goals and map product capabilities to achieve these goals
  • Drive product adoption, increasing overall retention and achieve process success for customers
  • Support clients during critical HR events like Appraisal, Increments etc.
  • Support clients to resolve queries or bugs, as and when required
  • Gather feedback on product experience during the entire customer lifecycle via targeted surveys
  • Identify prime targets for up- sell/cross- sell and engage Sales team to execute on those opportunities
  • Share best practices with clients on how to achieve product success with Darwinbox
  • Identify risks proactively, mitigate and escalate as deemed appropriate
Requirements:
  • MBA/PGDM (preferably in HR) or relevant work experience after BE/BTech
  • 2 years of experience in HR transformation change management/HCM implementation and customer management roles/HR consulting roles
  • Understanding of Technology systems. HRMS system implementation and understanding would be preferred
  • Good in MS Excel, Word and Powerpoint
  • Key behavioural traits: Agility, Analytical, Persistence and Ability to stretch
,

Keyskills :
hr consultingproduct adoption change managementhr transformation techno functionalcustomer management system implementationfunct

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