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Customer Success Manager

5.00 to 10.00 Years   Hyderabad   02 Aug, 2023
GLOBEX DIGITAL SOLUTIONS PRIVATE LIMITED
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 16 - 18 Lakh/Yr
IndustryIT Services & Consulting
Functional AreaClient Server
EmploymentTypeFull-time

Job Description

    Warm Greeting for the Day!Globex is Currently hiring for Customer success Manager for the Company Stratapps which is in the Hyderabad Location.Here is the Job Description for the Requirement,Exp:5+ YearsLocation:HyderabadRole:Permanent
    • Serve as a central point of contact for some of our customers
    • Develop an understanding of account strategies and our customers security and business priorities
    • Manage escalations of complex problems, prioritize a demanding workload, delegate appropriately, and deliver
    • results
    • Enhance customer satisfaction through effective communication and engagement
    • Coach and help develop a team of Customer Success Managers
    • Manage the team day-to-day to ensure execution of contract terms and conditions
    • Drive measurable outcomes in Customer Health, Adoption (Consumption & Usage), Reference-ability, Renewal
    • Likelihood, Upsell / Cross-Sell Potential, and % Retention / Renewal
    • Collaborate to ensure on-time and smooth delivery of customer projects
    • Preempt and address customer issues and concerns, involving other members of the PANW team as appropriate
    • Cultivate strong relationships with our customers in your region through professional services and customer
    • success engagement
    Experience:
    • Demonstrated experience in roles driving customer success and technology adoption
    • Understanding of SaaS solutions and/or enterprise software; cybersecurity experience preferred
    • Ability to lead, motivate and help prioritize competing priorities among the team
    • Strong consulting and project management skills, with proven results working as a data-driven customer advisor
    • Passionate about coaching and developing people
    • Ability to multi-task and work in a dynamic environment with constant change to address emerging security risks
    • and challenges
    • Positive, growth-oriented mindset
    • Thrives in a matrixed, team environment anchored by our values of Collaboration, Disruption, Execution, Inclusion,
    • and Integrity

Keyskills :
saascybersecurity

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