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Customer Success Manager

5.00 to 8.00 Years   Hyderabad   24 Oct, 2024
HAPPY SQUARE OUTSOURCING SERVICES PRIVATE LIMITED
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 10 - 14 Lakh/Yr
IndustryIT Services & Consulting
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Client Onboarding & Training: Guide new clients through the onboarding process, providingtraining and support to ensure a smooth transition and effective adoption of our solutions. Customer Engagement: Develop and maintain strong relationships with key stakeholders,understanding their goals, challenges, and needs to provide tailored solutions and proactivesupport. Success Planning: Create and execute success plans to help clients achieve their objectives,leveraging our products and services to drive their business outcomes. Issue Resolution: Act as the primary point of contact for client issues, collaborating with internalteams (e.g., technical support, product management) to resolve problems and ensure customersatisfaction. Renewals & Upsells: Drive customer retention and expansion by identifying opportunities forupsells, cross-sells, and renewals. Work closely with the sales team to support revenue growth. Feedback & Advocacy: Gather and communicate customer feedback to the product anddevelopment teams to influence product improvements and enhance the customer experience. Reporting & Analytics: Monitor and report on customer health metrics, usage patterns, andother key performance indicators. Provide regular updates to clients and internal stakeholders

Keyskills :
technical skillsuf0b7 Client Relationship Managementuf0b7 Stakeholder Engagement

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