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Customer Success Manager

2.00 to 3.00 Years   Hyderabad   31 Aug, 2020
SimpleTexting
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Back to CareersWe re on the search for a Customer Success Manager with proven experience building relationships and advising clients. As the first point of contact for new users and leads, you ll help new and prospective clients fall in love with SimpleTexting. The business texting journey is exciting, and you ll be the trusty guide for those who embark upon it. Prior client-facing experience at a B2B company is a must. Bonus points if you have a background in sales!About UsSimpleTexting is the leading web-based platform for SMS marketing and business texting. Our software gives organizations the ability to send marketing campaigns, share important alerts, and provide 1-on-1 customer service using text messages. Thousands of organizations in North America rely on SimpleTexting to connect with their audiences. Our clients include Fortune 500 companies, small businesses, nonprofits, healthcare providers, churches, schools, and more. And with a powerful suite of features that includes segments, autoresponders, data collection and analytics, our platform is designed to help businesses start and scale their engagement through SMS.Responsibilities

  • Take responsibility for our clients success throughout their entire lifecycle. You ll help them launch, scale, and celebrate.
  • Develop a deep understanding of our product, then use it to advise clients on their SMS marketing strategy
  • It s up to you to help users adopt our product as quickly, effectively, and enjoyably as possible. No small task, but a huge opportunity.
  • Lead live coaching sessions and presentations to train clients in the use of our platform as well as answer questions via phone, email, and live chat
  • Develop new business through proactive efforts and by managing new leads from visitor to trial sign-up to paid plan
  • Consult with clients who showed interest in our trial plan and guide them to implementing SimpleTexting as a solution for their SMS needs
  • Find out the needs of new sign-ups and demonstrate how SimpleTexting can help them succeed
  • Learn the ins-and-outs of everything SimpleTexting. Before you can help others, you need to become a pro.
This Role Is For You If
  • You ve helped manage accounts at a business or technology company
  • You love to think outside the box and come up with proactive, creative solutions
  • You have no problem fielding advanced product and technical questions
  • You re confident, articulate, and sensitive to the needs of others
  • You know how to listen and are a pro at presenting, too
  • You enjoy juggling multiple tasks at once in a fast-paced environment
QualificationsMinimum qualifications:
  • At least 2 years of experience working with customers
  • Familiarity with chat and CRM platforms
  • Healthy customer obsession and focus on delivering exceptional client experience
  • English is your primary language. Secondary languages are a plus.
  • Ability to learn new software platforms quickly
  • Self-starter, positive attitude
  • Highly organized. You can manage and prioritize several different projects.
Bonus points:
  • Bachelor s degree, preferably in a related field of study
  • 2+ years in customer onboarding / support / sales role
  • Experience conducting product demos using software such as Zoom or UberConference
Location
  • Remote
  • If you re in Miami, you re welcome to join us at the office!
Compensation and Benefits
  • Compensation commensurate with your proven abilities
  • Unlimited flexible time off policy
  • Remote
How to ApplyFollow this link to apply: http://bit.ly/2MxYhm9,

Keyskills :
listencustomer relationsfortune 500emailonboardingnew leadsmarketing campaignszoomdata collectionmarketingchatcustomer servicesalesnew businessmessaging platformsdesignb2bdemosbonus

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