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Customer Support Associate (International Voice Process)

3.00 to 4.00 Years   Hyderabad   07 Jan, 2025
Intouch CX
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 1.0 - 4.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Job Title: Customer Support Associate (International Voice Process)Walk-in Interview Details:
    • Location:4th & 5th Floor, Maximus Towers 2A, Raheja Mindspace It Park, Madhapur, HITEC City, Hyderabad, Telangana 500081
    • Walk-in Dates:4th January - 5th January 2025
    • Salary:2.4 LPA to 4 Lpa (depending on experience)
    • Experience:0 to 5 Years (ImmediateJoiners Welcome)
    Role Overview:We are seeking motivated and enthusiastic individuals to join our team as customer support associates.As a part of the International Voice Process, you will handle customer inquiries, resolve issues, and ensure an exceptional customer experience.Key Responsibilities:
    • Handle customer queries via phone calls and provide resolutions promptly.
    • Offer solutions and recommendations to resolve customer issues effectively.
    • Manage customer expectations with clear communication and efficient response times.
    • Build positive customer relationships through empathetic and professional service.
    • Provide exceptional customer service with a focus on satisfaction and engagement.
    Eligibility Criteria:Education:UG, graduate, or postgraduate candidates are eligible.Experience:Freshers with excellent English communication skills are encouraged to apply.Skills Required:
    • Proficiency in spoken English.
    • Strong problem-solving and interpersonal skills.
    • Ability to assess situations and provide effective solutions.
    • Quick learning ability and adaptability.
    • Emotional intelligence and calmness under pressure.
    Work Schedule:
    • Flexible working hours, including night shifts.
    • On-site work at the office.
    Benefits:
    • Competitive salary with performance-based incentives.
    • Career growth and learning opportunities.
    • Rewards and recognition programs.
    • Two-way transportation (pick-up and drop).
    • Five working days with two days off each week.
    How to Apply:
    • Interested candidates can walk in for the interview on 4th–5th January 2025 at the address mentioned above.

Keyskills :
international voice processinternational bpointernational call centercustomer supportvoice processinternational process

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