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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Customer Service (International)Technical Support / Helpdesk |
| EmploymentType | Full-time |
We are looking for an IT help desk Technician to provide customer assistance and support with effective communication primarily via phone/ email channels to resolve any customer account issues through diligent research, reproduction, and troubleshooting where required.Candidates should enter & maintain accurate issue description and detailed updates within our CRM system. and be passionate about technology and helping people.We support our products like m|one, Price book for retailers using POS Software.Handle Tier 1 help desk escalations through tickets or phoneFollow up on outstanding requests and ensure timely resolutionCreate accounts and configure hardware as part of on-boarding processManage and monitor internal assets to ensure accurate inventory recordsOther duties may be added and/or assigned as neededClient PC connectivity - Ethernet, TCP/IP and VPNStrong customer service and troubleshooting skillsAbility to communicate technical information, both verbal and written, to a wide range of end-usersEffective lingual skills in English or Hindi
Keyskills :
englishresearchvpnethernethindisoftwaretcpecordsboardingposinventoryemailhardware