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Customer Support Representative

Fresher   Hyderabad   09 Sep, 2025
ARTECH INFOSYSTEMS PRIVATE LIMITED
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Job Title: International Chat Support Agent (Non-Voice) Location: Hyderabad, Telangana Job Type: Full-Time, Work from Office Shift: Night Shift / Rotational (24/7 support) Experience: 3 years (Excellent communication skills are welcome)Salary: 5 LPA (2000 meal coupon additional as perks)Mode of Interview-Face to FaceKey Responsibilities:
    • Provide real-time chat support to international customers.
    • Address customer inquiries, complaints, and technical issues with professionalism.
    • Maintain high levels of customer satisfaction through effective communication.
    • Handle multiple chat conversations simultaneously.
    • Escalate unresolved issues to appropriate internal teams.
    Required Skills:
    • Excellent written English communication skills.
    • Strong typing speed and accuracy.
    • Ability to multitask and work under pressure.
    • Customer-first attitude with problem-solving skills.
    • Familiarity with CRM tools is a plus.
    Eligibility Criteria:
    • Education: Any graduate.
    • Experience: 3 years in international chat support preferred.
    • Versant Test: Candidates must clear the Versant written or spoken assessment
    • Willingness to work night shifts and rotational offs.
    Perks & Benefits:
    • Competitive salary with performance-based incentives.
    • One-way cab drop facility. (for night shift only)
    • On-the-job training and career growth opportunities.
    • Friendly and inclusive work environment.

Keyskills :
international call centersupportchatcustomer supportinternational bpo

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