hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Customer Technical Support

0.00 to 1.00 Years   Hyderabad   09 Jul, 2019
Fairlinks Staffing Solutions Hiring For
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 2.0 - 3.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

Job Description-Customer Focus:

  • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
  • Ability to empathize with and prioritize customer needs
  • Demonstratesinterpersonal skills with a diverse customer base
  • Demonstrates conflict resolution, negotiation, and de-escalation skills
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary
  • Ability to determine customer needs and provide appropriate solutions
  • Maintain regular and reliable attendance, including the daily schedule as assigned
  • Flexible with the working schedule; may be expected to work weekends, holidays and events
  • Ability to work overtime as required by business - asmuch as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Technical Skills:
  • Familiarity with variety of Device Platforms (Desktops, Laptops, Tablets, Mobiles, Gaming consoles, Streaming devices) and Digital Services (Videos, Music, Apps, Video Games, streaming content, Cloud Storage) and associated technical terminologies
  • In-depth knowledge of Wi-Fi technologies (Devices / Connectivity / Types)
  • Working knowledge of all kinds of mobile and computer OS ( Mac / iOS / Windows )
  • Ability to translate complex technical information / instructions into a simple language that would ensure seamless trouble shooting
  • Basic awareness about Amazons Devices and Digital Services (Subscriptions)
  • Awareness of latest trends and developments in the technology industry
  • Technically inclined with a drive to challenge existing processes and innovate
Communication Skills:
  • Excellent communication skills (written and verbal)
  • Ability to communicate correctly and clearly with all customers
  • Excellent documentation skills
  • Good comprehension skillsability to clearly understand and state the issues customers present
  • Ability to concentrate follow customers issues without distraction to resolution
  • Good composition skills ability to compose a grammatically correct, concise, and accurate written response
  • Work successfully in a team environment as well as independently
Problem Solving Skills:
  • Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
  • Ability to approach problems logically and rationally
  • Action oriented and self-disciplined
  • Organized and detail-oriented
  • Ability to quickly and effectively prioritize work time in various departments to meet business need
  • Ability to maintain composure in highly escalated situations
  • Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service
Qualifications requiredMinimum qualification is 10 + 2. Any graduate/ PG iseligible to apply.

Keyskills :
macvideogamesmobilecloudwindowstabletswifibasicctionorientedconflictresolutiontimemanagementcustomerservicevideogamesproblemsolvingdigitalservicescommunicationskillstechnicalcompliance

APPLY NOW

Customer Technical Support Related Jobs

© 2019 Hireejobs All Rights Reserved