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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Management Consulting / Strategy |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Roles and Responsibility :
Primary Responsibilities:
Develop new and/or enhance existing application or system code as assigned or provided in technical specifications- Perform the day to day functions such as running of existing programs, applications, jobs, reviewing logs for errors, writing or editing software and code, performing testing activities, and updating documentation
Coordinate activities with other technical and functional areas as required Work may include sensitive healthcare information, data, trends, or claims Support other team members, removing technical road blocks, and suggest new technical solutions Requirements: 5+ or more years previous applications development experience, Contact Center Preferred. 5+ or more years of experience with the Systems Development Life Cycle (SDLC) 5+ or more year of experience within a large enterprise environment Previous healthcare industry experience Contact Center IT experienceCombine two of the fastest - growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry thats improving the lives of millions. Here, innovation isnt about another gadget, its about making health care data available wherever and whenever people need it, safely and reliably. Theres no room for error. Join us and start doing your lifes best work.
Key skills for the role:
Must have strong knowledge and experience on SDLC and Break Fix Process. Candidate must also be knowledgeable with Testing Process and Methodologies. 5+ yrs. experience in Java/J2EE, SOAP/ Restful Web services. 4+ years exp. on Subversion / Git / Code Hub, TomcatDesign and Develop Routing Applications for IVR, Voice and Multi - Channel using Composer / IRD, with detailed knowledge of SCXML and VXML, for Genesys Orchestration Server, Genesys Rules Engine and URS
Understand business requirements and be able to design the logic of routing application taking into consideration all the needs including reporting
Quickly analyze existing Genesys Routing Strategies developed in Composer and work on enhancement requirements Update existing Strategies/Workflows to meet new requirements Support issues with routing in production and provide fixes as necessary Promote cross training in support of multi skilling of Team members across Genesys applications Lead cross functional teams on design and deliverablesClear understanding of reporting (ICON/GIM) model and impact to reporting for new call flows and enhancements to work flows
Provide technical expertise and guidance to production support staff Perform other administrative activities in support of contact center applications development and support Provide status on tasks being performed to managementMinimum of 5 years of Routing Development Experience in Contact Center Solutions (Voice, IVR and Multi - channel)
Genesys certification in RoutingExperience in developing Routing workflows using Composer / IRD
Experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS
Working knowledge of Genesys/Cisco Framework, reporting, routing and multi - channel components
Ability to architect routing design and development for new solutions that will be implemented for the customer
Clear understanding of reporting (GIM/ICON) schema and impacts to reporting with respect to routing changes
Experience in troubleshooting routing issues in production on call
Excellent Communication and interpersonal skills Configuration management tools 5+ yearsNice to Have Skills:
Experience on Build automation tools such as Anthill Pro, XL Deploy, and Jenkins to support CI / CD approach. Experience using Cyara for ,Keyskills :
breakfix lifecycle musicmaking contactcenter testingprocess buildautomation automationtools largeenterprise editingsoftware productionsupport healthcareindustry interpersonalskills businessrequirements configurationmanagement technicalspecif