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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Rs 3.0 - 4.0 Lakh/Yr |
| Industry | BPO / Call Center |
| Functional Area | Operations Management / Process Analysis,Back Office Operations |
| EmploymentType | Full-time |
Dailer Executive/Campaign SpecialistHave knowledge of Managing Campaigns in ACD (especially genesys) - Managing Call table strategies on the ACD tool - Analysing Master Consolidated Data base and aligning right Call table practices -Managing Queue Efficiencies through right alignment of resources basis their skill sets -Real time Queue Management through Assigning of Agents to Queue and requeing of agents -Act as Real time Manager for the FloorHands on Exp in MS Excel & Good in Drafting emails (implies should be able to communicate what he intends to convey) -Multiple ACD management Experience -Hands on Experience in Call Table Upload, Append -Data interpretation and analysis on critical aspects -Should have managed 4-5 campaigns at a timeShould be willing to Work in Shifts -Should be confident and be able to communicate well -Should be able to manage varied inputs from various sources -Ability to Work Closely and asimilate information and strategies from Floor Supervisors and Managers and at times on Floor ClientsKindly share your profiles to:-abhinav.metta@conneqtcorp.com
Keyskills :
real time monitoringmodular messagingiex total viewreal time reportsacdvoice mailcampaignsqueue managementewfmcall loggingalignmentblue pumpkinmanagementqueuingescalation processcall monitoringinteractive kiosksaudixcall routingunified