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Delivery Operation Manager

3.00 to 7.00 Years   Hyderabad   12 Jul, 2022
AKS Interactive Solutions Private Limited
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

    Job descriptionResponsibilitiers :
    • Establish and refine service delivery processes to ensure consistency and quality
    • Oversight of projects and resources involved including accountability for executing the project and the related processes and tasks
    • Ensure delivery processes are efficient and cost effective including streamlining projects and managing project profitability without adversely impacting the client experience
    • Constantly assess customer feedback and make necessary improvements
    • Work closely with clients to set success criteria and metrics to measure results
    • Actively manage project timelines, milestones, deliverables, resources, issues, and risks with appropriate escalation processes in place
    • Work with all stakeholders to manage communication and project results
    • Ability to own Business Process Management (BPM) solutions and Custom Application Development using Java and open source
    • Coordinate and enable successful project execution by working with off-shore and onsite teams
    • Provide onsite execution support during extended client engagements to successfully deploy and implement solutions
    • Provide technical consulting service to prospects and customers as required
    • Proactively develop smart strategies and solutions to address prospect and customer requirements
    • Successful engagements meet not only stated requirements but also exceed requirements by re-engineering existing workflows, improving efficiency and addressing unmet / unstated needs
    • Translate customer workflows in automation and human micro-task functions
    • Work closely with internal development team for platform and algorithm enhancements
    • Resolves help desk tickets and customer support inquiries as required
    • Contribute to RFIs, RFPs, and questionnaires
    • Help define clear metrics tracking and dashboards for client and internal communication and to identify areas of improvement
    • Provide senior leadership within the company and help guide and mentor others
    Qualifications/Experience
    • Bachelor s or Master s degree in an IT related field
    • Experience in the broad data space is a benefit
    • Knowledge of the Financial Services space is preferred
    • Minimum of 3 years of hands on development experience with Java, Java Script, Java Open Source frameworks, HTML5/CSS, Web Services, DB and SQL, etc.
    • Proposal creation, SOW preparation, contractual agreements, project planning & management
    • Technical solution design & execution experience
    • Strengthening application services practice through SWOT analysis, value added suggestions and execution
    • Overseeing and facilitating project delivery by working closely with offshore resources
    • Ability to negotiate with the customers on matters relating to technology management, revenue, performance etc.
    • Pre-sales presentation skills
    • Customer requirements gathering and management
    • Experience working with professional services, deployment, and support teams
    • Experience overseeing Incident Management
    • Onsite project execution and management

Keyskills :
automationpresales

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