Deputy General Manager - Transitions

Job Description

Role Description for Transition Leader DGMService Line: BFSTrack: TransitionsLocation: GlobalReporting to (Typical): NAEducation Guidelines (Typical):Graduate/Post graduate with experience in relevant domain or process and transition/project managementPurpose of the Role:Transition Leader plans, monitors & reviews the activities during the solutioning phase, leads the high touch and medium-touch transitions independently while supporting the RFP creation, ensuring the adherence to the plan and post-contractual due diligence for a set of applications in a large account or a smaller single account WITH the objective of managing new Service transitions to Cognizant from clients or existing vendors by adhering to the transition process and framework laid out.Areas of Responsibilities:Transition Management:- Post-Contract Phase- - Gain an in-depth understanding of Client requirements, expectations (SLAs, performance parameters etc.), standards and procedures and help establish exit (gating) criterion for the transition phases - Setup the transition/project management, track & report, governance of all transitions supported in line with the agreed transition methodology, framework, and tools - Track scope changes and raise relevant CRs - Understand the contractual requirements from both client and Cognizant perspective - Help transition lead formulate strategies and plans for setting up a transition environment following a RFP win - Remind PM towards commercial transition project milestones (if any) and ensure that invoices are raised by the project manager with reference to these dates and/or on completion of deliverables - Review the outcome of the Transition deliverables to determine any corrective actions that could be taken to improve future delivery in terms of cost, quality and client satisfaction - Establish communication plan & ensure it is followed (both internal & external) - Monitor, evaluate & report risks during each phase of transition Pre-Contract Phase - - Support RFP/RFIs and client visits - Work with Project and Technical teams to provide inputs to the Transition Director and assist in formulating Transition strategies and plans - Plan, monitor and review the Transition activities during solutioning phase; pre contract due diligence, understand client requirements, arrive at Transition strategies, formulate Transition plans, set up Transition framework and plan for change management Delivery Support :- - Help the transition manager Implement the change management plan - Work with the delivery team and handhold them to ensure that there is a smooth transition into the steady state Governance :- - Raise relevant CRs as part of the post contract due diligence process - Drive escalation processes for resource issues, delayed project phases such as non-progress of KT, missed deadlines and other planning issues - Responsible for timely resolution of escalated issues and implementing appropriate corrective actions - Ensure Transition processes in line with the transition methodology (managing risk, governance, quality assurance, issue resolution, reporting) - Ensure Transition is within time and budget and meet the required level of quality Knowledge Transition :- - Plan and facilitate KT sessions during the Acquisition period and report progress to the Client Transition Management team - Collect inputs to track the effectiveness of KT sessions and take corrective actions as necessary - Identify technical constrains for niche KTs and use prior KR experiences and knowledge to propose unique staffing solutions - Conduct and participate in risk audits, propose and implement mitigation plans for KTs that are hostile or that which are inadequate - Ensure the team adhere to the Transition plan and KT process frameworks Sales Support:- - Work as part of the RFP team for any new or existing account and be responsible for the Transition Plan People Management:- - Supervise and guide Transition Analysts/Members/ Managers, if any - Provide inputs to the Transition Director to assist him in identifying cross-skilling/ training needs ,

Keyskills :
salesbudgetingmarketingmanagementbusiness developmentenvironmental impact assessment