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Deputy Manager

5.00 to 13.00 Years   Hyderabad   01 Dec, 2022
Wipro Limited
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaFinance / Accounts / TaxGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Roles & Responsibilities: - Responsible for managing team of Production Specialist and FLMs reporting directly to them - Drive performance for his team and ensure that all client metrics are met as per the SLA - Support service delivery teams onsite/offsite client location - in process stabilization - Control CPM performance through DMAIC/Six sigma/Application of Quality tools as applicable - Service Delivery efficiency, Knowledge Management - Process standardization in Google account or the LOB Domain that he/she is aligned to - Key driver for achievement of revenue and margins- internal & external reporting - Coach and counsel the FLMs/span and provide guidance to them on way forward, meeting client requirement, client metrics, process improvement - Work with multiple functions within organization i.e. Finance, HR, FMG etc. and work along to resolve any team issues Qualifications: Preferred Full-time Graduate - Has the ability to filter, prioritize, analyze and validate potentially complex and dynamic problem - High analytical skills - Lean Certification or Six Sigma certification would be added advantage, but not mandatory - May or should have information on internet or social networking products or services - Good communications skills and written skills - Excellent knowledge of Service Delivery in a voice/semi voice process - Well versed with Microsoft applications, specially excel and power point - The job will require fairly high amount of work in shift environment as per requirement,

Keyskills :
miscustomer servicedocumentationfinanceinsurancehigh analytical skillssix sigmavoice processquality toolsservice deliveryanalytical skillssocial networking

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