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Desktop Administrator I (India office local candidates only)

1.00 to 2.00 Years   Hyderabad   22 May, 2020
Ryan
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaNetwork / System Administration
EmploymentTypeFull-time

Job Description

The Desktop Administrators primary responsibility is to attend the calls from various locations for any issues related to desktop and laptop systems and software, including, but not limited to, installation, configuration, and problem resolution activities.Duties and Responsibilities:People

  • Creates a positive team experience.
Client
  • Proactive work status updates US / Bogota liaison.
  • Assists users with questions or problems.
  • Provides accurate information and documentation in the ticket.
  • Provides customer with ticket information and ticket number.
  • Provides customer with ticket status when requested.
Value
  • Serves as primary Help Desk phone support:
    • Acts as initial contact for work orders by handling incoming customer calls, gathering information about the customer s problem, and creating a ticket for all customer inquiries.
  • Performs first-pass troubleshooting and problem resolution.
  • Reviews all open tickets on a regular basis and follow up.
  • Identifies responsible group for problem resolution when necessary.
  • Escalates or transfers a problem to the next level when necessary.
  • Documents and communicates steps taken in the troubleshooting process.
  • Installs, troubleshoots, and maintains products and equipment.
  • Assists in the installation, maintenance, and general support of systems.
  • Assists with system backups and recovery, and installation of new software.
  • Provides first-level and second-level general troubleshooting PC hardware, printers.
  • Knowledge of networking LAN and WAN is desirable.
  • Conducts testing and assists in general lab work.
  • Maintains desktop computers, laptop computers, and computer printers with current BIOS/firmware.
  • Ensures desktop software license compliance.
  • Assists with other projects as needed.
  • Performs other duties as assigned.
  • Candidate must have solid communication skills to deal with international clients. Prior experience in BPO IT support is an added advantage.
Education and Experience:High school diploma or general equivalency diploma (GED) with one to two years of IT call center type experience or related desktop administration experience. Candidates must be fluent in English (Reading, Writing, Speaking). Interested candidates must submit resumes in English.Computer Skills: To perform this job successfully, an individual must have intermediate skills in Microsoft Word, Access, Excel, Outlook, and Internet navigation and research.Work Environment:
  • Standard indoor working environment.
  • Occasional long periods of sitting while working at a computer.
  • Must be able to lift, carry, push, or pull up to 30 lbs.
  • Position requires regular interaction with employees at all levels of the Firm and interface with external vendors as necessary.
,

Keyskills :
networking dhcp dns windowsxp troubleshooting itsupport pchardware generallab workorders microsoftword desktopcomputers problemresolution communicationskills allcenter

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