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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
What You ll Do at Pega:In this role, you ll help us lead the definition, delivery and quality of next generation of Pega s Customer Service product.As a thought leader, you will provide creative leadership to the team and best represent India based teams to global stakeholders. Partner with the various functions including Platform Engineering, Cloud Engineering, Global Customer Support, Industry Applications to share and drive client feedback and product improvementsDrive excellence in product architecture, design, development, Product management, innovation, performance and scalability.Build scalable processes for efficiency, improve transparency, and effective allocation of time and resources. Lead strong group of existing leaders who are extremely focused and passionate about their work. Build world class teams and groom the next generation of leaders to take on bigger challenges.Ability to listen, communicate and motivate teamsCommunicate with executive- level stakeholders, identify dependencies and manage escalationsWho You Are:You are an experienced leader and industry expert, bringing in- depth knowledge of CRM - Service. Should have around 17+ years of Industry experience with at least 4- 5 years of experience in Developing/ Heading CRM - Service Applications.You have a strong drive to succeed, demonstrate integrity, and top- tier thought leader.You are a very collaborative and driven person with the ability to make things happen . At the same time, you are a deeply technical person, willing to get your hands dirty in the code if the need arises.A self- driven, thought leader, technically focused, with excellent record of accomplishment of implementing transformation programs. Excellent written and oral communication skillsEmpathetic and passionate about your products and customers/ end- usersAn effective communicator who is organized, articulate, confident, and polished in front of customers and decision makers.B.E / B.Tech from a reputed Institution preferredWhat Youve Accomplished:You could successfully create transformational impact on business by your leadership, thought process and innovation.You have built world class applications on the cloud factoring in re- usability of code, scalability, responsiveness. Built world class teams driving key strategic programs and deliver successful outcomes.Built multiple business relations with internal and external customers.A track record of using relevant metrics and process improvements to drive process and organizational improvement,
Keyskills :
makethingshappen customerservice productmanagement strategicprograms businessrelations effectivecommunication pega cloud design listen metrics business strategy usability fact ustomersupp alcommunication