Director, Product Design

Job Description

Description

Director, Product Design

We are looking for a Director level candidate to lead our product design team . We are looking for a strategic systems thinker with the passion to solve complex business problems and who consistently strives for continuous betterment of their work.

ServiceNow is changing the way people work. With a service - orientation toward the activities, tasks and processes that make up day - to - day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We are always looking for passionate individuals to drive user research, prototypin g, or experience design activities for a portfolio of customer solutions. You will be part of the growing world - class Experience Organization (EO). EO creates new and compelling experiences for ServiceNow - enabling people around the world to get more done, faster than ever before!

What you get to do in this role:

• Work collaboratively with our global Product teams to deliver great UX that will revolutionize workplace collaboration and productivity for some of the largest companies in the world .
• Directly lead and manage 8 - 10 designers and/or managers within our Hyderabad office.
• Change the way people work through design thinking and develop experiences using AI, Machine Learning and Mobile technology .
• Oversee a portfolio of products, while acting as a mentor & manager to subordinates.
• Work closely with Product and Engineering from strategic definition, planning, architecture, through tactical execution of the Product Roadmaps .
• Work with your peers to ensure a unified and cohesive experience across the ServiceNow ecosystem .
• Develop high level task flow content and then use storyboards and other design documents to communicate, influence and educate concepts and vision to others .
• Rapidly iterate theoretical task scenarios, navigation map, flow, and state - transition diagrams to document design decisions .
• Oversee your teams work: detailed mockups and prototypes and behavior specifications.
• Ensure a consistent experience across the mobile and desktop platforms .
• Participate in the development and maintenance of the company Design system to provide examples of core platform components and best practices in accordance with the product portfolio that you are managing.
• Oversee UI layouts including controls, labels and graphical elements for software on both mobile and desktop platforms with an eye towards experience unification .
• Participate in documentation development process such as user experience specifications, testing and evaluation .
• Work closely with product management in UX ideation and innovation .

In order to be successful in this role, we need someone who has:

• Enterprise product design experience
• Bachelor s Degree or higher (or equivalent experience) in visual design, interaction design, human interaction sociology, psychology, or related disciplines.
• An inspiring portfolio representing the process you follow to build insanely great experiences .
• Demonstrated experience in defining and/or working with robust design system s.
• Demonstration of recent and relevant portfolio.
• At least 8 years of visual and interaction design, with 5 years of Experience Design or equivalent.
• At least 5 years of experience managing enterprise design teams .
• Expert in using Sketch, Photoshop, or other design tools .
• Ability to do rapid prototyping in Axure, Keynote, Framer, Principle or similar tools .
• Ability to understand and distill complex problems into clean solutions.
• Must have strong written and verbal English communication skills
• Must have excellent teamwork, communication, and technical problem - solving skills to contribute within a multi - functional and multi - disciplined team .
• Obsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environment .
• Must be able to work with minimal supervision in a fluid, fast - paced and truly agile environment .
• Expected to demonstrate a high level of initiative, good sense of humor, and a make it work ethos
• Must be able to travel up to 20% of the year .

Time Allocation / Prioritization:

3 0%

Focuse d on design strategy and deliverable review

Product Quality

30 %

Focused on design innovation / new ideas

Innovation

30 %

Focused on mentorship / thought leadership / growth of the team

Thought Leadership

10 %

Focused driving operational excellence

Process

Keyskills :
visual designuser research robust designproduct design director leveluser experience product qualitydesign strategy