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Diversity Drive for Females - International Voice and Non Voice Process

0.00 to 2.00 Years   Hyderabad   24 May, 2024
Intouch CX
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 1.5 - 3.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    As a Customer Service Representative (Voice & Chat) You Will:Responsible for providing excellent customer service, solving questions and complaints related to order status, Inventory, Billing related queries, through Voice call, web-chat and email based communication toolsResponsible to handle inquiries in a manner which meets quality and performance standardsIdentify and escalate priority emails to appropriate channelsHandle customer complaints in a professional manner and attempt to successfully resolve cases in accordance with established guidelinesDocument customer transactions accurately in the appropriate systemsCoordinate with the co-workers, lead persons and other departments as appropriateActively listen to the customer, and show empathy and patienceEligibility Criteria: Education qualification only graduation and above with experience.Must have excellent communication skills with written and verbalFlexible to work in night shift, rotational shifts & rotational week off (5days working,2 week Offs)Must have basic technical knowledge Should be flexible to work from officeTwo way transportation is provided Salary as per market standards Looking for only Immediate joinersKey Skills:Preferred candidates with understanding on eCommerce websitesShould possess effective written communication skills and comprehension skillsExcellent Typing Speed: (At least 30 wpm)Excellent interpersonal, intrapersonal skills, team playerWorking in Night Shifts (24/7)Documents:ResumeAadhar CardWalkin Location:4th 5th Maximus Towers 2A Raheja Mindspace IT Park Madhapur, HITEC City, Hyderabad, Telangana 500081Interested candidate can Directly come for an Walkin Interview.HR Details : B.SanjanaContact details : 9059405723

Keyskills :
semi voicenon voice

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