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Email Support Executive- Begumpet WFO

1.00 to 4.00 Years   Hyderabad   04 Jan, 2025
Square Business Services Pvt Ltd
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 1.0 - 2.0 Lakh/Yr
IndustryInsurance
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Job Opportunity at Square Business Services Were Hiring! Join Our Team as an Email Support Specialist!Location: Square Business Services, Ground Floor, 3rd Block, White House Building, Besides Lifestyle, Begumpet, Hyderabad. Schedule: Full-time | Work from Office | Rotational Week Off | Flexible Hours Walk-in Interviews: 2nd Jan - 4th Jan 2025 | Immediate JoiningKey Qualifications:
    • Graduates and undergraduates are welcome to apply
    • 1 year of experience in customer service or email support
    • Familiarity with CRM tools like Zendesk or Salesforce (a plus)
    • Strong written English communication skills
    Skills Were Looking For:
    • Exceptional written communication and grammar
    • Empathetic, customer-first mindset
    • Strong problem-solving abilities with attention to detail
    • Proficiency in email tools (Outlook, Gmail), CRM systems, and MS Office
    • Excellent task prioritization and deadline management skills
    Responsibilities:
    • Responding to customer emails with professionalism and speed
    • Resolving customer queries and escalating when necessary
    • Maintaining accurate records and generating reports on email volume & resolutions
    • Following company guidelines for effective email communication
    • Proactively suggesting improvements to resolve recurring issues
    Key Performance Indicators (KPIs):
    • Response time, customer satisfaction, resolution rate, and email quality
    Why Join Us
    • Work with a dynamic, customer-focused team
    • Opportunities for growth and development
    • Competitive salary with flexible work hours
    Ready to Apply
    • Walk-In Interview Dates: 2nd Jan - 4th Jan 2025
    • Time: 10:00 AM - 2:00 PM
    • Location: Square Business Services, Begumpet, Hyderabad
    Send your resume to: For inquiries, WhatsApp us at: hidden_mobile Contact Person: HR LipikaDont miss out on the opportunity to be a part of our customer-first team! Apply today and walk in for an immediate interview.

Keyskills :
typing speedenglish writing

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