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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Role/ Department Description: Design and support UC & A/ V Infrastructure solutions, create detailed design documents, evaluate and test new and evolving technologies and performance. Analyze and maintain existing Cisco clustered telephony infrastructure components. Monitor voice and video infrastructure for failure and/ or degradation of service Develop operational processes and procedures to be used by internal and external support partners Resolve telecommunication and other UC/ AV issues and engage in the management and resolution of major incidents and problems Call Center Knowledge of ACD solution for call centers utilizing Cisco Contact Center and back end infrastructure providing consistent user experience via advanced reporting, workflows and routing Participate in 24/ 7 on call rotation to support our operations Responsibilities: 30% Coordinate and advise peers and stakeholders, oversee and project manage deliverables for the team Ensures development projects for reports remain on track and meet expectations 25% of Trains, mentors and manages newer engineers Ensures that newer engineers come up to speed, focus on the appropriate objectives and are held accountable to them 25% Develops and deploys software/ systems solutions Ensures that requested software meets functional specification and is of high quality, reliable and performs to expectations 20% Design and develop an architecture for technology and product areas under management Ensure product/ infrastructure under their responsibility are developed in a scalable, performant and highly resilient manner Required Skills: 6 years supporting and troubleshooting issues with Cisco Jabber, IP Phones, Telepresence endpoints OR Skype for Business and Microsoft Teams products BS or MS degree in an engineering discipline or equivalent 3 years working with Cisco Unified Communications OR Microsoft SfB/ Teams technologies Demonstrable VoIP codec, SIP, SCCP, H.323, ISDN, TDM and QoS experience Unified Contact Center Enterprise (UCCE)/ UCCX/ HCS Experience with CVP scripting, IVR scripting, and ICM call flow Cisco ISR, CUBE and VG configuration experience Experience deploying Highly Available Session Border Controllers bridging Cisco Call Manager and Office 365 Cloud PBX. Managing Cisco TAC cases and other Cisco web site operational tools Advanced understanding of LAN/ WAN and call routing Room- based video telepresence design and implementation across global office base Desired knowledge of Cisco or Microsoft video conferencing solutions, including Tandberg and Skype/ Teams Room Systems Desired Skype for Business / Microsoft Teams experience Desired understanding of the wider Microsoft product stack including Office 365 Knowledge about Unified Communications / Collaboration industry standards & trends The knowledge of Active Directory/ DFS/ PKI/ Microsoft SQL will be an additional asset: Software development fundamentals Core job function Written and oral communication Interact with peers and team members Analytical problem- solving Decompose complex problems and operational events Patience and ability to teach/ mentor others Train and mentor new hires, new ATL s Experience developing and deploying production software To effectively mentor others in the process for developing and ensuring high- quality solutions,
Keyskills :
ontact center statements of work sow office 365 call flow user experience cisco unified communications call routing ip phones new hires call center detail design cisco call manager video confere call manager