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Engr I-Tech Call Support

1.00 to 2.00 Years   Hyderabad   28 Apr, 2022
Verizon Data Services India PvtLtd
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other SoftwareTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    When you join VerizonVerizon is one of the world s leading providers of technology and communications services, transforming the way we connect across the globe. We re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward and you can too. Dream it. Build it. Do it here.What you ll be doing.
    • Improving the productivity of the employees who call IT Service Desk.
    • Assisting internal employees of Verizon and assisting them swiftly and efficiently with their applications or tools issues.
    • Being available 24x7 for assistance.
    • Handling calls and chats to assist users.
    • Reviewing Tier-1 knowledge base and identify opportunities to simplify them.
    • Handling escalations in the first level and will be engaging a command center lead or a manager and take the escalation forward.
    • Promoting the use of self-service on each contact and educating the user on the available options that can avoid a contact to Service Desk.
    What we re looking for.Youll need to have:
    • Bachelor s degree or one or more years of International Technical Support Call taking experience.
    • Knowledge of Windows-10, Google Workspace, Basics of Networking and Basics of VPN.
    • Knowledge of Incident Management Process.
    • Knowledge of Ticketing tools like Service Now.
    Even better if you have one or more of the following:
    • A degree.
    • Customer handling skills and communication skills to handle escalations.
    • Perceptual and analytical thinking, interpersonal communication and strong leadership and project management skills.
    • Superior customer care skills, interpersonal communications and excellent oral, written, typing and telephone skills.
    • Strong interpersonal and customer service skills.
    Diversity & InclusionWere proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.COVID-19 Vaccination RequirementPlease note, in countries where there is a COVID-19 related government order or rule, Verizon is required to ensure that all employees accessing our workplace comply with these mandatory requirements. If you work in one of these locations, you will be required to provide us with your vaccination status prior to joining. If this, or any other COVID related requirement applies in your location, we will notify you about this before you start work.,

Keyskills :
customer carecommand centertechnical supportticketing toolsincident managementreachknowledge base

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