Executive

Job Description

To guide the customer from their arrival at the hospital till their departure (right from check-in to check-out)To serve as primary point of liaison and problem resolution if possible, else ensure that they meet the right person/authority in this matterPrompt and courteous response towards the patients/attendants routine needs, questions, comments, or concerns with answers and/or action in a professional, empathetic & compassionate manner to their satisfactionTo inform/explain the patients/ attendants regarding the process of the Patient Care Services.To assist them in filling up the Registration Form and complete other necessary documentation as requiredTo ensure the availability of wheel chairs/stretchers in the AtriumTo assist the customers in understanding the various Healthcare Schemes and products and facilities available in the Hospital and coordinate with the Dept. of Marketing in this regardTo ensure that diagnostic reports are delivered to the right patient/attendants and on timePreparing Indent of Consultant Chambers.To ensure smooth operations of TPA / Corporate clients.To effectively carry out the papers work regarding admissions and act as an interface with consultation with OPDTo ensure better and smoother coordination with doctors, nurses, technicians & staff memberTo monitor aesthetics in the reception areas throughout the day for safety, cleanliness, & smooth functioning and report essential issues to relevant departments such as House keeping, engineering etc.Maintaining proper image, generating positive public relations, and increasing satisfaction levels of Patients/attendants thus creating a WOW factor.Analyzing and interpreting patient/attendant needs, developing and coordinating implementation of new or improved procedures/servicesAppointment, admission and discharge of patients : Billing, generate invoices, maintain daily scrolls, provide Cash/ Credit/ Corporate billing and discount information to customersRegistration: Complete the registration process in a timely and accurate manner.Cashiering: Submit deposited cash/ cheque/ drafts/ credit slips to finance. Hold Responsibility for short cash, fake currency and opening and closing of shift.MIS: Maintain and generate process related data as and when required by the HODPreventive Health Check: Coordinate smooth and timely flow of PHC patients, follow up of their reports & post check up consultation as per patients convenienceProvide patients with information regarding advised investigations and procedures.Assist and direct patients that have come in for health check up .Manage and record time spent by patient as mentioned in the standard operating procedureMaintain service standards as specified in the standard operating procedureDiligently adhere to patient flow-chart and highlight any process related issue to shift supervisor and HOD on shift basisInterface with Lab and other diagnostic areas for patients investigation reportsUphold basic standards of cleanliness of work place area as well as self-grooming, and demonstrate use of standard phrases and telephone etiquette during all points of customer interface.Proactively distribute feedback forms and seek suggestions from patients/attendants.Possess comprehensive knowledge of all HIS applications, all instructional manuals and operating procedures applicable to the job profile.Effectively utilize all communication systems.Adhere and contribute to cordial inter and intra team relations.Maintaining of office and printing stationery stock register.Ensure the completion of checklist of any new doctor joining in OPD.Maintaining and upgrading of all OPD Signage.Supervision of GDA Pool.Effective management of the immigration counter.Any other task assigned by the concerned supervisor, HOD and the Management.,

Keyskills :
baggage handling systemsstandard operating procedure patient carehealth check print brokeringreception areas public relationsser