Field Service Engineer

Job Description

Technical Field Service Engineer (FSE)Department:Technical Services, Asia PacificSupervisor:Technical Service Manager / Associate Director, Regional Field ServicesSUMMARY OF THE JOBThe FSE is responsible to manage the customer support system in the installation, service and repair of all products supported by Company. Responsible for interaction with customers over the phone and in person for the handling of customer technical inquires and complaints.Job requirements are mentioned below
1. Technical repair, installations and maintenance of sterilizer products.
2. Responsible for the IB assigned and support regional requirements as and when required.
3. Warehouse visit on inspection and demo unit readiness whenever needed.
4. Ability to travel with short notice.
5. Being a team player and need to effectively support sales and service team members.
6. Ensuring 100% customer satisfaction on the job executions (Customer centric approach)
7. Judicious in spare part ordering through strong technical expertise.
8. Proper maintenance of documentation and on time updating of all relevant data in the SFDC and to the call center team.
ESSENTIAL DUTIES AND RESPONSIBILITIESUnder limited supervision and in accordance with all applicable federal, state and local laws/regulations and Companys procedures and guidelines, the responsibilities of this position are:
• Schedule and perform the installation, operation, repair and modification of equipment within assigned
• Manage region and schedule to facilitate all aspects of technical/ engineering work required to support all products serviced by the Companys technical
• Responds to customer requests for emergency
• Determines cause(s), troubleshoots and takes corrective
• Provides guidance to customers to include Doctors, Nurses and hospital biomedical engineers and assists when customer satisfaction issues
• Work closely with commercial team to support them in all technical matters and issues related to the company products
• Implement preventative maintenance programs and maintains performance and service records for
• Manage customer expectations on a regular basis before and after various interactions to ensure customer
• Communicate business related issues or opportunities to next level Management
• Follow Company guidelines related to Health, Safety and Environmental Practices
• Comply with all Federal, State, local and Company regulations, policies, and procedures
• Performs other duties assigned as needed
REQUIRED EDUCATION/TRAINING and/or EXPERIENCE:
• Bachelor Degree / Associate degree / diploma in Engineering
• Preferred in:
• Electrical Engineering / Electronics Engineering or similar
• Computer Science
• 2-5 years field service experience preferred
• Basic computer knowledge to include: Word, Excel and Powerpoint
REQUIRED KNOWLEDGE, SKILLS, ABILITIES and CERTIFICATIONS/LICENSES:
• Standard test equipment to include
• Digital Volt Meter (DVM).
• Effective verbal and written communication skills
• Knowledge of service management systems.
• Organizational skills.
ADDITIONAL POSITION REQUIREMENTS
• Office/Field
• Ability to travel on short notice within India
• Frequent air travel.
• Ability to work weekends and off hours as needed to support customer and business needs
• Heavy lifting of equipment and excessive standing, lifting and bending will be required.
• Respect and apply safety rules and procedures at all times
• Use personal protective equipment (PPE) and safety devices as required.
• Completes required trainings for supported products and processes.
• Acts as customer advocate to represent customer needs internally.

Keyskills :
medical equipmentmedical devicessterilizationservice engineeringcapital equipmentfield service engineeringconsumabale equipment