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Full Time Opportunity - Customer Service Representative - Hyderabad

0.00 to 3.00 Years   Hyderabad   07 Oct, 2024
SWIFT STAFFING SOLUTIONS PRIVATE LIMITED
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 3.0 - 4.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Hello Applicant,I am reaching you so that you might be interestedin the job opening mentionedbelow kindly go through the JD below and Fill-in with the Details along with updatedresume, and Video Assessment. in the below Google Form,Job Title: Customer Service RepresentativeExperience Level:0-3 yearsJob Type:On-siteLocation:Hyderabad.Annual CTC: 4LPAOrganization: Swift Staffing SolutionsJob Summary:We are seeking a dedicated and enthusiastic Customer Service Representative to join our team in Hyderabad. The ideal candidate will have excellent communication skills and a passion for providing exceptional customer service. This is an onsite position, and fluency in English and Hindi is required.Key Responsibilities:
    • Handle customer inquiries and complaints via phone, email, and chat.
    • Provide accurate, valid, and complete information by using the right methods/tools.
    • Resolve customer complaints by investigating problems, developing solutions, and making recommendations.
    • Maintain a positive, empathetic, and professional attitude toward customers at all times.
    • Keep records of customer interactions, process customer accounts, and file documents.
    • Follow communication procedures, guidelines, and policies.
    • Take the extra mile to engage customers.
    Required Skills and Qualifications:
    • Excellent communication skills in English and Hindi.
    • Strong problem-solving skills and attention to detail.
    • Ability to stay calm when customers are stressed or upset.
    • Comfortable using computers and various software applications.
    • High school diploma or equivalent; college degree preferred.
    Preferred Skills:
    • Previous experience in customer service or a related field is a plus.
    • Ability to multi-task, prioritize, and manage time effectively.
    • Strong interpersonal skills and the ability to work well in a team environment.
    Benefits:
    • Competitive salary and benefits package.
    • Opportunities for professional development and career growth.
    • Friendly and supportive work environment.
    Interview Process:Our interview process has two steps:The first round is a video assessment, and if you are shortlisted
    • Second round will be an In-person interview at our office in Nanakramguda
    Video Assessment:Please create and upload avideo(30 - 40 seconds, landscape format maxup to 1 minute)answering the questionand upload it to the GOOGLE FORM below ASAP. We will review it, and based on that, your profile may be shortlisted.

Keyskills :
customer service operationscustomer carecustomer servicevoice support

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