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Gaming Support Executive Voice & Chat Technical & Billing 1 Yr Hyd

1.00 to 10.00 Years   Hyderabad   25 Aug, 2026
WHITE HORSE MANPOWER CONSULTANCY (P) LTD
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaBack Office Operations
EmploymentTypeFull-time

Job Description

    Gaming Support Executive Voice & Chat | Technical & Billing Support | Customer Support | 1 Yr | 5.5 LPA | Hyderabad | 24/7 ShiftsJob DescriptionGaming Support Executive Voice & Chat | Technical & Billing SupportLocation: Hyderabad Experience: 1 Years CTC: Up to 5.5 LPA Shift: 24/7 Rotational Shifts Process: Voice & Chat SupportJob SummaryWe are looking for a Gaming Support Executive to provide excellent customer support through voice and chat channels. The role involves troubleshooting technical issues, handling billing and subscription queries, providing product information, and managing customer support tickets.Key Responsibilities1. Technical Support
    • Provide technical assistance to customers through phone and chat.
    • Troubleshoot and resolve technical issues efficiently.
    • Assist customers with hardware and software setup/configuration.
    • Guide users through troubleshooting and self-help solutions.
    2. Billing Support
    • Handle queries related to payments, refunds and subscriptions.
    • Resolve billing discrepancies and ensure accurate account information.
    • Assist customers with account and payment-related concerns.
    3. Gaming Product & Service Support
    • Educate customers about gaming products, services and features.
    • Explain subscription plans, game titles and additional offerings.
    • Provide accurate product and service information.
    • Guide customers through available support resources.
    4. Ticket & CRM Management
    • Create and maintain support tickets for customer interactions.
    • Accurately document customer conversations in the CRM system.
    • Track open issues and ensure timely follow-up and resolution.
    • Maintain high standards of customer service and documentation.
    Required Skills
    • Minimum 1 year of experience in Customer Support / Technical Support / Voice & Chat Support.
    • Strong English communication skills.
    • Experience handling customers through voice and chat.
    • Basic technical troubleshooting knowledge.
    • Understanding of billing, payments, refunds and subscriptions.
    • CRM / ticketing system experience preferred.
    • Strong problem-solving and analytical skills.
    • Willingness to work in 24/7 rotational shifts.
    • Gaming industry/process experience will be an advantage.
    903632434379968276719481208807hidden_emailwww.WhiteHorsemanpower.inWhite Horse Manpower Consultancy Private limited

Keyskills :
gaming support executive gaming customer supportgaming supporttechnical customer support

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