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Job Location | Hyderabad |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | General / Other Software |
EmploymentType | Full-time |
1.Hands on experience in Genesys Inbound and Outbound. Handling Genesys Routing, Reporting (Infomart), Chat, Email, Video calling, Genesys Cloud, GVP, E-Services & WFM2.Designing GVP using Composer. Drive Projects and Migration end-to-end3.Performing day to day operations, Implementing Change Requests.Responding in a timely manner to user-reported errorsGood to Have:1.Knowledge in Genesys Composer2.Knowledge in GI2 (Genesys Interactive Insight)3.Having development and support experience on Genesys Voice Portal,
Keyskills :
emailportal genesysrouting reportingoperations CRBTContact Center Architecture Voice Us