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Global Account Management - Hyderabad

4.00 to 8.00 Years   Hyderabad   21 Apr, 2022
HCL Technologies Ltd
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    Greetings from HCL !We are hiring for Global Account Management - L2 - Hyderabad.Interested candidates may send in their updated resume for the rounds of discussion.HR - Bala -hidden_emailResponsibilities
    • Managing user account across applications running on various platforms like IBM-AIX, Red Hat Linux, Z OS/RACF, SQL Administrator, Windows Active Directory, etc.
    • To create and administer LAN accounts of the users
    • To create and administer various shared resources e.g. Distribution Lists, Directories
    • To provide permissions to the user as required by them
    • To setup the servers as per the customer requirement
    • To Standardize the network resources as per the client requirement
    • Ensure that the customer has the appropriate access to the tools to support the business in an efficient way
    • System Administrator for the User Account Maintenance and Incident Management
    • Systems including general housekeeping.
    Role -Create LAN and/or E-mail account for the users and administer them.
    • 2.) To independently resolve tickets within agreed SLA of ticket volume and time
    • (3.) To adhere to quality standards, regulatory requirements and company policies
    • (4.) Creation and administration of Global groups(5.) Creation of New Directories as per the customer guidelines and grant permissions on them.(6.) Personal dedication to providing high quality, superior service at all times.(7.) Microsoft environment knowledge (desktop & server).(8.) Investigate and provide the RCA for the incidents.
    Technical Skills Required -User Account Management, ITIL Process, Incident management, Ticketing Tools, ITSM experience, Exposure to Active Directory/Security Groups/OUs, administer LAN accounts of the users.Regards,HR Team.

Keyskills :
itil processlanticketing toolsactive directoryitsmincident managementglobal account managementuser account management

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