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Governance Role Corp IT - Senior Manager

3.00 to 5.00 Years   Hyderabad   26 Dec, 2020
Headstrong
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

  • Lead large teams globally across locations and time zones
  • Meet all contractual metrics such as SLAs, Project work, Reporting etc.
  • Provide End user and Infrastructure Management Proficiency leadership and Manage Daily work, issues and resolutions, Act as a point of escalation and resolution
  • Drive best in service delivery practices such as RCA and corrective actions, continuous improvement and project / operations efficiency
  • Excellent people management ability including Talent Management, Career planning, Retention, Skill building etc. working along with support teams
  • Implementation of efficient processes, quality initiatives, adoptions of the best methods and achieve continuous improvements in proficiency.
  • Building and maintaining a robust favorable identity for Genpact IT Services within the client through interaction with key influencers and decision makers on a global basis. Presence in client forums
  • Financial compliance of work including meeting revenue, margins and growth for the account(s)
  • Ensure compliance of ISO20K and other applicable audit requirements such as SOX and PCI compliance etc. as applicable
  • Alignment to BGV compliance guidelines
  • Attrition & Backfill regular checks
  • Responsible for employees HR related issue and compliance
  • Attendance and performance dispute tracking & reporting
  • Have to manage the exceptions management
  • Vendor Management- For coordinating with various vendors for reviews, tracking MOMs, Ageing queue calls, Supporting in various Audits and overall coordinating with various vendors
  • RCA management
  • Dispute Management
  • ARC/RRC/Capacity Management
  • Need to ensure to own Billing & Costing for the entire project
  • AMC & Contract renewals
  • Risk Management
  • Management dashboards & reporting s for senior leadership
  • Performance Mgmt. & annual goals discussion
  • Monthly 1-1 / rewards and recognition/EWS Efficiency
  • Skip level meeting
Qualifications
  • Graduate from a reputed university with good interpersonal and communication skills.
  • Solid grasp and expertise in Managed Workplace Services including SD, Remote support Floor support/Deskside, Telecom and Data Centre, ITAM, Packaging and Distribution, Vulnerability Mgmt, KCS, EU Automation along with fair knowledge of Infrastructure, Networks and Apps
  • Mandatorily must have led large teams of IT professionals in the past with complete ownership, delivering global services for fortune 100 companies
  • IT Service Delivery + IT solutioning experience for at least 2 or more fortune 100 customers
  • Prior experience of hands-on core Operations and Service Delivery is required. Must have an operational background with a customer facing role
  • Must be willing to travel and work extended hours at short notice
  • Must have a detailed understanding of the Processes, Challenges and IT landscape in ITSM and Management of Remote Infrastructure.
  • Experience across geographies and exposure to cultural differences with some high level knowledge of local laws, regulations etc.
Preferred qualifications
  • ITIL Intermediate certified or higher is helpful
  • Relevant Microsoft, Cisco and other industry certifications are preferred, but are not required
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Keyskills :
it servicesaccountancysalesremote supportltdmispostingfortune 100it service deliverydata centerservice delivery managementfinancecustomer focus

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