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Help desk L1 Tech Support

2.00 to 5.00 Years   Hyderabad   11 Oct, 2019
Verizon Data Services India PvtLtd
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

What you ll be doing.You ll be Tier 1 technical expert at IT Service Desk assisting internal employees of Verizon with IT related issues via call/ chat/ tickets, which allows Verizon resources to deliver their duties seamlessly. You ll create global standard customer experience to our globally present Verizon employees/ contractors. You ll gather and develop knowledge of Tier1 with information gathered from your experience in your daily contacts with Verizon internal customers. It s an evolving world of technology out there but your knowledge and ideas will help us lead in delivering world class customer experience.

  • Excellence in perceptual and analytical thinking, interpersonal communication, strong leadership and project management skills.
  • Superior customer care skills, exceptional communications, and excellent oral, written, typing and telephone skills.
  • IT Service Desk Technicians assist internal employees of Verizon and assist them swiftly and efficiently with their applications or tools issues.
  • The quicker resolution improves the productivity of the employees who call up IT Service Desk for assistance with their issues in the systems.
What we re looking for. You love to go the extra mile to deliver customer excellence at your job. You can troubleshoot IT issues to the best of your abilities and bring in new troubleshooting steps to enhance the existing knowledge base. You are able to see the IT trouble through the eyes and words of others, and deliver quick resolution to resolve the reported issue because you re excited to get Verizon internal customers back online for them to deliver their job responsibilities to serve Verizon customers.You ll need to have:
  • Bachelor s degree or one or more years of work experience.
  • One or more years of international technical service desk experience.
Even better if you have:
  • A degree
  • Two or more years of international technical service desk experience.
  • Experience in working with US/ UK specific technical support projects.
  • Excellent communication, written and customer handling skills.
When you join Verizon. You ll have the power to go beyond doing the work that s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we ll go far.,

Keyskills :
productivity customer ustomerexperience teamhandling making energyefficiency

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