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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Rs 6 - 9 Lakh/Yr |
| Industry | Engineering / Construction |
| Functional Area | Application Programming / MaintenanceEmbedded / System Software |
| EmploymentType | Full-time |
One Of My Big Client is Hiring ForIIT/EEE/FresherLocation-Hyderabad6 TO 8 LPAJob descriptionBe the primary touch point between COMPANY product users and our Tech team to resolve any issues and concerns raised.Troubleshoot and fix production issues in a structured manner in a well defined SLA.Independently analyse production data to diagnose and analyse discrepancies in systems. Work towards the recovery.Proactively automate manual tasks through scripting.Provide feedback from customers and users to the core engineering team.Maintain ongoing record of problem statements and resolution activity in an on-call tracker.Develop and own monitoring solutions for production and non-production applications and systems. Specially Database and Servers.Working with employees to identify product related problems and advising on the solution.Provide software support to the internal teams when they have any issue and Troubleshooting technical issues using programing languages.Have to keep a log of records, employee queries and analysing logs so we can spot common trends and underlying problems.Updating self-help documents so employees can try to fix problems themselves.Job Requirements:Graduate/ PG with computer science background with 65% & above throughout academics is eligible to apply.Must have a strong understanding of remote tools and networking.Experience with SQL and Java knowledge is a plus. (current and supported versions) preferred.Must have the ability to work on multiple assignments, prioritize, and resolve issues in a timely manner within a high-pressure environment.Ability to discuss technical concepts with non-technical customers, deal tight timelines and demanding constraints needed.Must have excellent communication skills and have the ability to interact with product team.Strong organization skills needed and must pay close attention to detail.Must be able to work non-standard hours as needed to support on-call team members and perform scheduled work.Should be empathetic enough to understand the severity of the problem faced on ground.Any Query please callHr Harsha -8435766413
Keyskills :
applicationsupport troubleshooting trouble troubleshootingskills java technical technicalsupport applicationsupportservices pplicationsupportengineer