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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Technical Support / HelpdeskHardware / Telecom Equipment Design |
| EmploymentType | Full-time |
Duties: Continuously collaborate with internal teams, instrument vendors, and business clients to ensure solutions are implemented with minimal down time. Update Ticket Queue to reflect work completed Knowledge/ Skills: Proven customer service experience (5 years experience in system / software support services a plus) Pharmaceutical experience working in a laboratory environment a plus Strong understating of Windows XP, SMS, Network Associates Active Client Suite (McAfee) Strong understating of Bench- top Computer Systems, RS232, IEEE, and TCPIP network trouble shooting skills. An understanding of LPR/ TCPIP printing across various printing types a plus. Proven ability to work across legacy hardware platforms such as HP, Dell, Compaq, and IBM PCs In- house Pfizer applications (troubleshooting) ,
Keyskills :
ieee hp hardware vendors compaq pcs troubleshooting windows rs232 house business software xp etworktroubleshooting supportservices printbrokering softwaresupport customerservice windowsxp messagingplatforms