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Hiring For E Chat Process(Non Voice)

1.00 to 3.00 Years   Hyderabad   09 Sep, 2021
RGS- RAISING GLOBAL SOLUTIONS PRIVATE LIMITED
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

Job Role:Provide customer service for Consumer goods, Smart phones, Tablets & Home Automation Devices via we-chat and email-based communication tools.Job Responsibilities:

  • Responsible to provide excellent customer service, solving questions and complaints related to electronic products including high definition consumer goods, Smart phones & Tablets through web-chat and email based communication tools.
  • Offer Products as an upgrade in service and/or offer new products.
  • Making sales or recommendations for products or services that may better suit client needs in accordance with company guidelines.
  • Responsible to receive high volume of incoming Chat conversations and responds to inquires in a manner which meets quality and performance standards.
  • Responsible to sell and upgrade company core products in accordance with company requirements and customer needs.
  • Responsible to save customers from disconnecting services, repair, and respond to other types of inquires.
  • Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines.
  • Responsible to document customer transactions accurately in the appropriate systems.
  • Coordinate with the co-workers, lead persons and other departments as appropriate.
Key Skills:
  • 1 year Customer Service Experience in Chat (preferably in a contact center)
  • Passion for helping others
  • Engaging and Upbeat Verbal and Written Communication Skills
  • Friendly and Caring Personality Traits
  • Exhibits Empathy and De-escalation skills
  • Strong Problem Solving Skills
  • Exceptional Listening Skills
  • Exhibits Critical Reasoning and Sound Judgment
  • Ability to navigate the internet effectively
  • Ability to balance multitasking efficiently while focused on quality
  • Ability to document while conversing with customers

Keyskills :
professional mannerelectronic productscustomer complaintsde-escalationperformancecommunication skillswritten communicationproblem solvingtabletsindustrial goodsbalancechatemailsalessoundcommunicationautomationhome automationconsumer good

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