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Hiring for International chat process

1.00 to 4.00 Years   Hyderabad   22 Mar, 2024
Intouch CX
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 2.0 - 3.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Dear AspirantsGreetings from IntouchCX Family!Hiring for International Non Voice and voice processAbout the Company:IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000 team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the worlds most innovative brands.IntouchCX has been recently recognized as one of the Best Employers for Diversity in 2022 by Forbes and Statista Inc. This recognition comes after IntouchCX was named by Forbes as one of Americas Best Large Employers for 2022, and a Top Employer for New Grads.About the Job:We are looking for self-motivated individuals with excellent customerservice skills to join our team. Our Customer Support Associates will provide Multi-level assistanceby diagnosing and solving the issues with the goalof providing the best solution and customer satisfaction.Roles and Responsibilities:
    • Interaction with the customers and handle all the issues from end to end via Chats, Emails and Voice communication
    • Go to the extra mile to engage customers in solving the issues and ensure customer satisfaction
    • Quick and effectively buildthe rapport with the customers, diagnose and resolve issues
    • Managing customer expectations regarding estimated response times
    Key Skills:
    • Candidates with a good understanding of Ecommerce websites.
    • Possessing good verbal, written communication and comprehensionskills
    • Good Team player and exceptional Typing speed
    • Excellent Interpersonal and Intrapersonalskills
    EligibilityCriteria:
    • Undergraduates ( No Backlogs ) and above ( Not pursuing any regular studies )
    • Minimum 6 Months work experience into customer support and also fresher with A1 communication skills are also welcomed
    • Immediate Joiners preferred
    • Willing to work in rotational shifts ( Mostly Night and Late Night shifts )
    Perks and Benefits:
    • An attractive compensation package and performancebased incentives
    • PF and ESI/Health Insurance
    • Outstanding rewards and recognitionprogram and employee engagements activities
    • Two way transport facility both pickup and drop
    If Interested, kindly revert back with your CVs on the below mentioned number/ Email for quick response and direct walk-in candidates mention the HR name on the Resume.Contacts details:Contact Person :Sharat GummalContactNumber:8309217851Email address :sharat.gummal@intouchcx.com

Keyskills :
chat processvoice process

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