hiring for MIS Lead

Job Description

Role Purpose The purpose of the role is to ensure updation and managementof data related to client accounts (forecasting, scheduling andperformance), provide timely & accurate analysis through MIS reportsand dashboards to the external & internal stakeholders. Do Develop and lead accurate MIS Management & Reportingwithin the Service Line Interact and work closely with management, internal stakeholders& clients to prioritize business and information needs Keep track and maintain a master view of the multiple reports,mapped to multiple stakeholders along with their frequency to ensure noreport misses timeline or a stakeholder Develop and customize dashboards as per client requirements andestablish frequency of reporting (weekly/ monthly/ quarterly) Closely monitor relevant data parameters (key SLA metrics suchas run-rate etc.) to ensure timely updation and data management of suchparameters Generate account level reports (billable and non-billable) onforecasting, scheduling (both onshore and offshore) and performanceagainst SLAs, CSAT, Quality etc. Develop and implement standardized MIS procedures across allbusiness applications. Review for quality assurance of all reports, dashboards,performance indicators to ensure accuracy and security of all reports atall times before sending it to client and or internal management Address and prioritize ad-hoc report requirements Ensure zero non-compliances on process audit on data securityand compliance Enhance and maintain tools and systems for efficient MISgeneration and reporting system Regularly monitor MIS tools and application and theirperformance to avoid unplanned outages and down times Perform periodic maintenance and servicing of MIS tools andsystem to improve operational efficiency Stay abreast of the trends, tools and systems available in themarket for MIS generation to improve the quality of analysis Recommend and implement new technology solutions to improveteam/ employee productivity. Review current processes for data gathering, analysis andreporting and suggest process improvements for increased team efficiencyand cost effectiveness Ensure efficient allocation of work and drive capabilitywithin team Setup focused team resources to the respective client/ accountbasis expertise & experience Ensure team KPIs are assigned & delivered with timeliness& accuracy keeping the end results in mind Conduct training on MIS activities, tools, analytics and processknowledge to increase team expertise Mentor/ guide the team on the resolution of escalations orissues from the clients and internal functions Drive the focus of the team on quality and adherence to datasecurity and compliance processes Responsible for invoice management across clients/ accounts Follow up or seek approval from management/ delivery to seektimely invoices as per contract Timely submission of invoices to the client as defined in theMSA and SOW Provide information required and resolve any invoicing issuesraised by the client Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members toenhance capability & effectiveness Build an internal talent pool and ensure their career progressionwithin the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews andprovide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to buildengagement within the team Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal SL Leadership, MIS Leadership Daily Interaction & Reporting, governance Core Delivery Team & Operations (WFM, Delivery, Quality etc.) Updation and management of data Understanding & Generation of MIS Reports & Dashboards Business Finance Invoicing, MIS reports Talent Transformation Team, Competency Group Plan and support delivery of Technical Trainings, knowledgesharing External Clients/ Customers To provide reports & dashboards as per the requirements fromboth 0n-offshore clients of Wipro Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Domain Expertise Knowledge of various tools andstatistical analysis methodology- Excel, Running Macros, ReportGeneration, Dashboards, WFM, 1X, HAD tools - Master Systems Thinking Understanding of the Wipro system(interrelatedness, interdependencies and boundaries) and perform problemsolving in a complex environment - Competent Leveraging Technology In-depth knowledge of and masteryover technology domain that commands expert authority respect Expert Business Knowledge Understand the DO&P process andworkflow, key terms and performance and financial parameters Expert Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competencywithout guidance. Extends the competency to difficult and unknownsituations as well. Expert Applies the competency in all situations and is serves as a guideto others as well. Master Coaches others and builds organizational capability in thecompetency area. Serves as a key resource for that competency and isrecognised within the entire organization. Behavioral Competencies Project Management Skills Analytical Skills Execution Excellence Managing Complexity Handling Pressure Client centricity Passion for results Nurturing people Stakeholder Management Deliver No. Performance Parameter Measure 1. MIS Management and Reporting Quality of Analysis Zero errors in reports Zero non-conformance on timelines with respect to the client/stakeholder requirements 2. Stakeholder Management Customised dashboards as per client and functional requirements Zero or planned outages Zero escalations on data reporting Resolution of escalations Zero non-conformance on security or compliance requirements 3. Team Management Team attrition %, Employee satisfaction score,

Keyskills :
talent poolprocess auditproblem solvingdata reportingclient accountsmis generation