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Job Location | Hyderabad |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | Operations Management / Process Analysis |
EmploymentType | Full-time |
Capacity, Supply Chain & Provisioning (CSCP)Microsoft s Cloud business is experiencing explosive growth, and the Capacity, Supply Chain & Provisioning (CSCP) organization is responsible for enabling the infrastructure underlying this growth. Our mission is to deliver the world s computer with an industry-leading supply chain. CSCP is responsible for strategic sourcing, customer demand forecasting, capacity planning and management, supply chain planning and execution, capacity provisioning, and decommissioning and dispositioning of datacenter assets worldwide.Global Capacity Team (GCT)Global Capacity Team (GCT) within CSCP is a vibrant organization working with customers across the globe in delivering to the promise of the Microsoft cloud. A solid and predictable capacity experience for customers on engaging with Microsoft and optimizing to protect capacity for high priority workloads is key to customer satisfaction and long-term retention. The Region Management Team within GCT is focused on designing and implementing frameworks, processes and systems to engage proactively with cloud capacity customers, fulfill their capacity needs, manage cloud capacity risks, deliver cloud capacity optimizations and analytics for external and internal customers to reliably fulfill their needs and measurably improve overall customer experiences across all touch points.We are expanding Center of Excellence (COE) in India and looking for a passionate and knowledgeable Senior Program Manager to own and drive Region and GEO Global Management aspects for the expanding arsenal of Azure resources that already includes Compute, SQL, Storage, BoA and Azure ServicesIn this role you will work directly with Supply Chain teams to help them plan for upcoming capacity, with customers to fulfill and optimize their Azure resource usage, partner with Engineering, Infrastructure, Marketing, Field, Vendors/Contractors, Redmond Capacity Management Team and Customers to drive capacity optimization across Azure datacenters worldwide to ensure best customer experience in consuming Azure resources.The ideal candidate will have a proven history and solid engineering background, having owned and driven areas on large projects, having expertise in running large scale mission critical 24/7 /365 online services as well as related experience in driving innovation in the operations. Your deep empathy for customer needs for capacity is an essential element in our ability to overcome obstacles by championing the appropriate business needs and in our ability to deliver to a 100% Customer Fulfillment Reliability (CFR) metric, Enabling First Day Resolution (FDR) efficiencies and greatly improving Customer Pain Time (CPT) metrics.Responsibilities:
Keyskills :
large projectscomputer scienceprogram managementstrategic visiondata analyticssupply chain planningpartner supportonline servicescapacity planningmanagementagilemission critical