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Hiring for Team Leader

1.00 to 3.00 Years   Hyderabad   23 Oct, 2023
TALENT MAX HR & MANGAGEMENT CONSULTANT
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 4.5 - 10 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Care Executive (Call Centre)
EmploymentTypeFull-time

Job Description

    General Description of the Job1. Providing quality and efficient customer service to customers through daily management of a teamof upto 30 employees to include hiring, motivating, recognizing and rewarding, coaching, trainingand problem solving2. Assist Team Manager with development, process improvement, analysis and implementation ofefficiency or quality initiatives3. Monitor resource utilization & performanceRole & Responsibilities1. Supervising the performance and providing daily direction to a team of Team Coaches and CSRs todeliver to Organization goals of Service standards and Productivity standards2. Provide statistical and performance feedback and coaching on a regular basis to each team member.Write and administer performance reviews for skill improvement.3. Achieve stretched targets and be able to take decisions and manage complex/ difficult conflictsituations with either customers or employees4. Assisting Team Manager with process improvement initiatives by coordinating with either otherteams in the Company or within Customer Support for system efficiency enhancement projects,implementation on the floor of engagement programs, reward and recognition programs andstaffing , training and scheduling issues5. Effectively manage customer escalations6. Ensure complete participation and contribution in organization/process level initiatives (e.g. FTREnhancement, Absenteeism & Attrition control) that may be implemented from time to time toimprove quality and efficiency7. Be available for employees that experience work and / or personal problems providing appropriatecoaching, counseling, direction and resolutionEducation Requirements/ SkillsAny Graduate / MBAMinimum 1-3 years of experience as a Team Leader in a domestic/international BPOStrong interpersonal, problem solving, negotiating and verbal & written communication skillsStrong computer knowledge and technical skills (including ease with multiple processes,applications, Excel, Word).Interestedcandidate share resume on email hidden_email whatsapp on hidden_mobile

Keyskills :
team leadingchat process

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