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Hiring for Team Leader

1.00 to 3.00 Years   Hyderabad   19 Oct, 2024
EBIXCASH GLOBAL SERVICES PRIVATE LIMITED
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 1.0 - 3.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Greetings from Ebixcash Global Services Pvt Ltd !We are Hiring Team Leader for Pocharam location @ Hyderabad. Please find the attached job description.Roles and responsibilities: Handling a team of 25 members involved with outbound voice operations for adomestic BPO Floor Management - To Maintain, track and analyze the team Handling the critical 365*24*7 operation and making sure all productivity and quality metrics aremet Identifying and correcting process and product related discrepancies To ensure 100% closure of feedbacks Maintainindividual productivity andqualitystandards according to company requirements. Control attrition and manage unplanned shrinkage Candidate should have decision making skills and analytical skills and good communication(verbal and written) To create and publish regular operational reports with management and clients (daily, weekly,and monthly) To identify gaps and conduct feedback and refresher sessions with agents to improve quality ofcalls.if your interested please share your updated cv to hidden_email or contact -Sruthi RHR- hidden_mobile

Keyskills :
team leadingbanking sales

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