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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Rs 2.0 - 4.5 Lakh/Yr |
| Industry | BPO / Call Center |
| Functional Area | Telecom Software |
| EmploymentType | Full-time |
Greeting from Live ConnectionsHiring for Technical SupportLocation : Gurgaon / NoidaQualification : Any Graduate / PGExperience : 2 - 4 yearsExcellent Communication skillsShould be flexible to work in night shifts ( cab facility )Jd:Experienced in working with international service desk in an inbound call taking role.Handling all the Inbound calls & tickets in GSD.Handling Basic L1 level queries for the users.Knowledge of ITSM or any other ticketing platform is strongly desired.Diagnose and quickly resolve a wide range of Windows/ Microsoft/ Desktop applications issues.Basic troubleshooting knowledge for internet/ LAN and WAN Connectivity issues.When the restoration is beyond the scope of the support escalate the issue/problem to appropriate resolver group using IT Ticketing System.Remotely install, upgrade, support and troubleshoot Windows OS and any other authorized desktop applications on Laptops/ Desktops.Install, upgrade, support and troubleshoot for printers & related computer hardware.Performs general preventative maintenance tasks on computers, laptops & printers.Customize & configure desktop hardware to meet specifications and business standards.For further info reach me out at hyd24@liveconnections.in or feel free to call 04044446892- Good Verbal and written Communication skills.- Good logical reasoning &analytical skills.- Able to interact with customers via chat, should be able to answer servicing questions.- Able to work in rotational and night shifts (US).Regardsgeetha
Keyskills :
reach basic windows chat desktop laptops itsm ervicedesk windowsos behavioraltraining technicalsupport communicationskills writtencommunication wanconnectivity