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Hiring for Technical Support,Service desk

Fresher   Hyderabad   08 Oct, 2025
IZEE MANPOWER CONSULTANCY PVT LTD
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    Hi,Role: Technical Support/ Service deskWork Location: HyderabadCustomer Interaction: Troubleshooting:Diagnose and resolve technical issues reported by customers via phone, chat, or email.Active Listening Understand customer concerns, ask relevant questions, and empathize with their situation.Effective Communication: Clearly explain technical concepts to non-technical users.Product Knowledge:Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. o Updates and Patches: Stay informed about product updates, patches, and known issues. o Self-Service Guidance: Guide customers on using self-help resources and online documentation. 3. Issue Resolution: o Tiered Support: Escalate complex issues to higher tiers when necessary. o Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. o Case Management: Document interactions, solutions, and follow-up actions in the support system. 4. Customer Satisfaction: o First-Contact Resolution: Strive for first-contact resolution whenever possible. o Professionalism: Maintain a positive and professional demeanor even during challenging interactions. o Customer Feedback: Collect feedback and identify areas for improvement. 5. Collaboration: o Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. o Knowledge Sharing: Contribute to internal knowledge bases and share best practices. 6. Quality Assurance: o Adherence to Policies: Follow Microsofts support policies and guidelines. o Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction.Contact:Veera;hidden_mobile // hidden_mobile

Keyskills :
exchangeit helpdeskonlinesupportit service desktechnical helpdesktechnical supportservice desktechnicaladminnon-voice

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